Eli Lin Email & Phone Number

台灣 臺北市

- Cross-functional Collaboration: Worked with internal and external development teams across multiple countries to execute various projects, ensuring timely completion and alignment with stakeholder expectations.- Stakeholder Management: Defined project goals, scope, and deliverables in collaboration with stakeholders, optimizing business processes and enhancing user/customer satisfaction.- Budget and Resource Management: Oversaw project budgets, timelines, and resources to ensure delivery within planned constraints.- Communication and Reporting: Maintained strong relationships with stakeholders through regular status updates and ensured cross-functional teams were aligned with project goals.Key ProjectsSalesforce (2023/05 – Present)-Collaborated with external resources to develop call center and sales team required functionalities.-Designed automation flows to minimize manual work in customer service processes.-Optimized workflows for bank guarantee management and refunds in airline group ticketing.-Implemented a chatbot, increasing customer satisfaction and streamlining support processes.Cargo System (2019/08 – 2023/05)-Contributed to system implementation, enabling the company to launch its airline cargo business.-Ensured accurate system configurations for airports globally.-Managed interfaces with the Universal Postal Union to establish postal business operations.-Led teams in implementing an interface with the US Customs system to start operations in the United States.Ground Equipment Maintenance System (2020/04 – 2023/01)-Directed system implementation to automate maintenance cycles, procurement processes, and material storage management.-Integrated materials storage data with SAP, allowing the finance team to track storage costs accurately.

Taiwan, Taoyuan

- Managed multiple aircrafts export and import operations to make sure cargos were loaded/unloaded.- Ensured dangerous goods and live animals with proper packages and documents.- Serviced forwarders with customs and warehouses requests in Taiwan.