Senior Customer Success Manager, Enterprise
Current
Feb 2024 - Present
AeroLeads people directory · profile
Eli Stein Email & Phone Number
Customer Success Management ✦ Enterprise Accounts ✦ World-Class Service Delivery ✦ Client Retention ✦ Upselling & Renewals ✦ Revenue Generation
at
Ironclad
1 work email found
@liveramp.com
1 phone found area 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Management ✦ Enterprise Accounts ✦ World-Class Service Delivery ✦ Client Retention ✦ Upselling & Renewals ✦ Revenue Generation
Location
San Francisco, California, United States
Who is Eli Stein? Overview
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Quick answer
Eli Stein is listed as Customer Success Management ✦ Enterprise Accounts ✦ World-Class Service Delivery ✦ Client Retention ✦ Upselling & Renewals ✦ Revenue Generation at Ironclad, based in San Francisco, California, United States. AeroLeads shows a work email signal at liveramp.com, phone signal with area code 415, and a matched LinkedIn profile for Eli Stein.
Eli Stein previously worked as Senior Customer Success Manager, Enterprise at Ironclad and Senior Customer Success Manager, Enterprise, North America at Mparticle. Eli Stein holds Ba, History from Sonoma State University.
Company email context
Email format at Ironclad
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{first}.{last}@liveramp.com
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Profile bio
About Eli Stein
I am an accomplished, client-centric Senior Customer Success Manager with an 8-year record of achievements in enterprise account management, world-class service delivery, client retention, renewals, upselling, and revenue generation for Bay Area SaaS & data connectivity innovators. Among my most notable qualifications, are my: - Technical proficiency in: MS Office Suite, Google Suite, Salesforce, Gainsight, Totango, Looker, Tableau, Jira, Confluence, Slack. - Career history of promotions into progressively larger-scoped roles based on outstanding job performance.- Proven ability to communicate and collaborate effectively with both internal & external stakeholders.- Reputation for quickly building trust-based client relationships by leveraging active listening skills. - Skill in prioritizing, multi-tasking, and pivoting to adapt to ever-changing work environments. - Polished presentation, training facilitation, contract negotiation, and new-hire mentoring skills. As a Senior Leader, I am focused on results. I guide clients through their customer journey and drive business outcomes by delivering personalized platform experiences and exceptional product value.
Listed skills include Nonprofits, Public Speaking, Community Outreach, Research, and 19 others.
Current workplace
Eli Stein's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Eli Stein work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager, Enterprise, North America
I drove customer success for 13 Strategic Enterprise customer accounts valued at $5.4M+ in ARR on behalf of this mobile, web, custom feed, integrations system. I managed key customers across QSR, CPG, retail, rideshare, fintech, and TV/OTT spaces, including McDonald’s, Papa Murphy’s, Ticketmaster, Lyft, SoFi, and AMCN. Key Contributions:- Attained 100%.
Aug 2021 - Jan 2023
Enterprise Customer Success Manager, North America
In 2019, I was promoted to manage a book of 20 Enterprise customers valued at $8M in ARR for this data connectivity platform provider. I managed accounts across retail, travel, fintech, insurance, and politics, with such key customers as AutoZone, KeyBank, FM Global, MLB, Priorities USA, and CVS.Key Contributions:- Attained 100% retention rate in FY20.
Dec 2019 - Aug 2021
Account Director, North America
In my initial role with LiveRamp, I drove implementation, onboarding, upselling, and renewals for 28 North American accounts valued at $4M in ARR.Key Contributions:- Attained 100% retention rate in Q3 & Q4 FY19 by conducting customer quarterly business reviews and optimizing client goal and objectives alignment. - Identified opportunities for new business.
Feb 2019 - Dec 2019
Enterprise Customer Success Manager, North America
During this time frame, I delivered customer success efforts for 50 Enterprise accounts valued at $2M+ ARR for this all-in-one practice growth solution. I grew revenue and book of business through referrals, product add-ons, and renewals. Key Contributions:- Implemented, onboarded, upsold, and negotiated renewals for clients across medical, auto, and.
Feb 2017 - Feb 2019
Customer Success Manager, North America
I managed a 225-account book of business across SMB, auto, and dental sectors in this role.Key Contributions:- Reduced territory churn from 53% to 24% in < 1 year through diligent outreach, customer success, and retention efforts. - Developed and executed marketing strategies to grow clients’ customer bases and improve brand reputation across company.
Feb 2016 - Feb 2017
Program Director
I directed 3 programs for this non-profit agency: Seniors at Home Meal Program, Cleanerific Home Services, and Legacy Tour: Holocaust Education Center. I also orchestrated daily meal deliveries for homebound seniors, and worked closely with Social Workers to deliver additional social services.Key Contributions:- Optimized meal delivery driving route to.
May 2011 - Jan 2016
1 education record
Eli Stein education
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Sonoma State University
FAQ
Frequently asked questions about Eli Stein
Quick answers generated from the profile data available on this page.
What company does Eli Stein work for?
Eli Stein works for Ironclad.
What is Eli Stein's role at Ironclad?
Eli Stein is listed as Customer Success Management ✦ Enterprise Accounts ✦ World-Class Service Delivery ✦ Client Retention ✦ Upselling & Renewals ✦ Revenue Generation at Ironclad.
What is Eli Stein's email address?
AeroLeads has found 1 work email signal at @liveramp.com for Eli Stein at Ironclad.
What is Eli Stein's phone number?
AeroLeads has found 1 phone signal(s) with area code 415 for Eli Stein at Ironclad.
Where is Eli Stein based?
Eli Stein is based in San Francisco, California, United States while working with Ironclad.
What companies has Eli Stein worked for?
Eli Stein has worked for Ironclad, Mparticle, Liveramp, Demandforce, and Jewish Family And Children'S Services Of San Francisco, The Peninsula, Marin And Sonoma Counties.
How can I contact Eli Stein?
You can use AeroLeads to view verified contact signals for Eli Stein at Ironclad, including work email, phone, and LinkedIn data when available.
What schools did Eli Stein attend?
Eli Stein holds Ba, History from Sonoma State University.
What skills is Eli Stein known for?
Eli Stein is listed with skills including Nonprofits, Public Speaking, Community Outreach, Research, Fundraising, Event Planning, Organizational Development, and Powerpoint.
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