Set3 is specialized in critical, commercial IT data center services. Responsible for nationwide on-site visits, job bids, technician training, and client walk throughs. When applicable, work in tandem with third party vendors ensuring all client needs are met, all while upholding client security/privacy standards.

As an adjuster for Esurance, it was my pleasure to take a stressful, if not traumatic, event and transform it into a trust generating experience for our clients, evidenced by leading the office in overall customer satisfaction.

Promoted to a client facing Customer Success role with emphasis on Lender Relations, Insurance Escalation Resolution, and New Client On-boarding. Through continuous process improvement, National General is steadfast on becoming the leading provider of outsourcing/insourcing in the mortgage servicing industry.

As a member of the Lender Services Insurance Verification team, learning never stops!Be it a policy renewal at loan level, or an investor audit, National General keeps its team abreast of the latest Insurance Regulations ensuring compliance and up to date loan records. By following established ISO 9001 guidelines, coverage information gaps are resolved in a timely manner, facilitating document processing workflows for the life of the loan.

Built rapport as a liaison of corporate learning for a global portfolio of accounts when promoted to Account Manager by training clients, resolving complaints, and managing contract renewals, while maintaining CRM logs and growing account base via email and telephone outreach.Clients included US Government agencies and Fortune 100 companies.

Hired as a first ever Market Development Specialist for Safari under the implementation of a brand new intern program, successfully developing an employee ramp up structure that Safari has used to hire interns onto sales, creative, and data roles thereafter.

Footwear tester with experience in three different sports: Cross Training, Soccer, and Basketball. Notable projects include Total 90 Laser 2, Tiempo Premier '94 Anniversary Reissue, Lebron 7 Low, Kobe 8, Hyperdunk+ 2012.