The implementation Manager administers operational success for a portfolio of customers from the time shipment one is tendered until they are ready to move into their permanent operations team. They are the face of Convoy for all day-to-day work that needs to be done in order to ensure operational success.

Sr. Specialists support the operational success of their assigned shipper(s) through problem solving, process improvement, and collaboration with peers, leaders, and cross functional counterparts. Proactive communicators and confident self-starters who thrive working independently and in a team setting.

Manage daily operational work and communicate with carriers, shippers, and other business partners to drive shipment success. Track and analyze carrier locations, troubleshoot load escalations, and prioritize work to assure accuracy and productivity.

Via the Suna Solutions temp agency I was assigned to Hassalo on Eighth, a residential property. There I acted as part of a team to provide excellent customer service to residents, their guests, to corporate tours, and to couriers. I remained flexible when determining which buildings on property have the highest need. Facilitated move-ins/outs, filed, assisted in the completion of inspection paperwork, made reservations, and delegated tasks to the appropriate teams. Worked with couriers to receive and securely store packages. As well as working with property security to maintain a safe environment.

Provide optimal customer service specific to each customer. Work as part of a team to maintain peak performance and maintain high standard of store cleanliness. Flexibility on the floor to change positions as needed. Excellent beverage making skills. Cash handling. Ability to perform well under pressure in chaotic environment. Remain dedicated to making the moment right for all customers.

Manage the center's volunteer program and facilitate numerous steering committees for community-wide events. Develop training materials for new volunteers and staff members. Fully onboard new students into the volunteer program. Participate in campus fairs to promote resources on behalf of the QRC.

This advisory board through Student Health and Counseling (SHAC), Portland State's healthcare center.

This senator position is a part of student body government on campus. Through this position I served as a member of the Oregon Student Equal Rights Alliance (OSERA) board, which is a subcommittee of the Oregon Student Association (OSA) and the Multicultural Affairs committee.

Member of the advisory board for the Student Community Engagement Center (SCEC).

Responsible for greeting students and staff that enter the resource center. Responsible for providing community specific resources to students in the center. Managing the center's main phone line and making internal transfers. Participating in multiple event planning committees.