Complaint resolution, web content, bus and map creation, GTFS management, Transloc bus tracking software management, VOIP phone system management. Manage HBSS paratransit scheduling software reports. Supervise paratransit dispatchers, drivers, and Bloomington Transit receptionist. Eligibility determination for ADA paratransit service. Training customers of all ages and abilities how to read maps and schedules, plan trips, and ride buses. Participate in community stakeholder meetings and events.

Served as behavior technician and case manager for people with mental illnesses. Monitored and taught clients daily life skills such as medication management, grooming, house cleaning, recreation, and personal wellness in order for them to gain more independence.

Middle school social studies teacher 2004-2005. Middle school paraeducator 2005-2006.

Taught high school summer school English in 2004. Secondary school substitute teacher of various subjects off and on in 2003.

Monitored behavior and medication administration, taught daily life skills such as cooking, cleaning, grooming, recreation, and wellness to adults with developmental disabilities.