Responsible for Aircall product implemenation for mid-market clients in Europe, APAC and LATAM.Established a structured onboarding schedule to understand customer business needs and provide custom solutions. Provided training to clients to ensure optimal set-up and usage of the product. Fostered consitent communication with clients (English and Spanish) to evalute satisfaction. Communicated client feedback to product team and engineering team. Collaborated and maintained close working relationship with AEs, CSMs, PMs and technical teams to ensure clients onboarding journey was as smooth as possible. Attended regular product meetings and trainings to improve on Aircall product knowledge. Sustained deep knowledge on CRMs/Helpdesks (Salesforce, Hubspot, Pipedrive, Zendesk, Pipedrive, Zoho, Monday.com and Totango) which natively integrate with Aircall. Maintained the onboarding guides for administrators and users of the Aircall product. Responsible for daily allocation of clients to the onboarding team. Assisted in calculating team metrics and creating our teams weekly business meeting presentation.

Responsible for perfroming environmental audits on garment factories, including energy, water, waste water, waste, chemical components of manufacturing process.Conducted weekly meeting with key players of each factory to clear and consistent communication.Created audit detailing each factories current situation and recommendations for energetic and environmental improvements.

Facilitated communication between patients with limited English proficiency (LEP) and their healthcare providers.

Assisted high school students in an environmental study in the River Watch program.Collected, analyze and publish water-quality data from Austin-area streams and rivers.Assisted Elisabeth Welsh, Program Director, in collecting and analyzing water quality data of the Colorado River at Monotpolis Bridge in Austin, TX.Helped coordinate the organization’s 20-year anniversary event.

Collected data of general distribution of Juniperus ashei (Ashe Juniper) and Quercus buckleyi (Spanish Oak) in order to help researchers monitor the habitat of the endangered Dendroica chrysoparia (Golden Cheeked Warbler).Used GPS unit to survey distribution of mature Ashe Juniper and mature/immature Spanish Oak trees throughout preserve. Recorded diameter at breast height (DBH) of mature Ashe Juniper and mature Spanish Oak trees.