Eli Pacilio Email & Phone Number

Northfield, Illinois, United States

- Responsible for sourcing and procuring millions of dollars' worth of IT products and software for businesses, government and educational institutions, and consumers.- Negotiated pricing with major manufacturers and leading technology distributors on thousands of top brands. - Ensured on-time delivery for all orders including same-day, overnight, and air orders while taking advantage of every discount and special opportunity available to achieve the lowest price possible. - Mentored and managed a small group of purchasing agents. Advised junior sales agents about the order flow process and best practices. - Helped develop new processes for streamlining the purchasing process.

Northfield, Il

Hired as a customer service agent for a leading direct marketer of technology solutions to small- and medium-sized businesses, educational and government institutions, and consumers. Dedication and a broadening understanding of industry practices has led to a leadership position critical to many of the company's day-to-day operations. Responsibilities are to:- Screen and process every order placed with PCNation. This includes orders placed through the company's website, the company's retail showroom, Amazon and eBay storefronts, and phone orders placed by the inbound and outbound sales teams. - Ensure every order is completed on-time and hassle-free.Most orders ship the same business day and arrive within 2-3 business days.- Train and advise the sales and support staffs in the best risk management practices.- Investigate and represent all credit card chargebacks, Amazon A-Z claims, eBay and PayPal resolution center claims and disputes. - Review credit applications and open-terms purchase orders.

Greater Chicago Area

Selected to create a fun and challenging learning environment for students (K-5) to learn the game of chess. Taught beginner and intermediate level afterschool programs and day camps.

Chicago, Il

Grassroots marketing campaigns for local theatres and sketch comedy internet video production.