Eli Parrent Email and Phone Number

Teaching young men life lessons through the game of basketball.

Have worked at The Fortress in multiple segments including:July-August, 2014May-October, 2017August 2018 to Present.As a premiere public course in Michigan, I have helped provide outstanding customer service to all guests visiting the facility.Have key holding responsibility to open and close the golf shop.Operate the point of sales system as well as handle and distribute money.Daily responsibility of scheduling tee times and answering phone calls.

• Directly managed 60+ clients throughout the U.S.• In charge of onboarding new clients and hosting client retention meetings• Created unique client relationships and onboarding plans to fit each client’s needs• Helped clients review their information within the reporting software and analyze it to better their organization• Sold WeCare Connect products to existing clients using a cross and upselling strategy• Lead project groups to improve the WeCare Connect… Show more • Directly managed 60+ clients throughout the U.S.• In charge of onboarding new clients and hosting client retention meetings• Created unique client relationships and onboarding plans to fit each client’s needs• Helped clients review their information within the reporting software and analyze it to better their organization• Sold WeCare Connect products to existing clients using a cross and upselling strategy• Lead project groups to improve the WeCare Connect software• Created documents that helped refine the onboarding process• Worked on a complete overhaul of the user facing software, helping client managers do their jobs easier and in a more efficient way. Show less

Created various spreadsheets to help with record keeping.Helped GM make financial decisions to better position the club for success.Aided in ordering of food and beverage products as well as equipment.Created detailed lists and forms for membership record keeping.Created training manuals to help new and existing employees better understand the new point of sale system.Responsible for inputting all product into the point of sale system, including food and beverage and pricing… Show more Created various spreadsheets to help with record keeping.Helped GM make financial decisions to better position the club for success.Aided in ordering of food and beverage products as well as equipment.Created detailed lists and forms for membership record keeping.Created training manuals to help new and existing employees better understand the new point of sale system.Responsible for inputting all product into the point of sale system, including food and beverage and pricing of all products.Trained staff on new point of sale system and how to operate the technology. Helped create the pro shop schedule week to week.Booked tee times, events, and booked catering events at the club.Day to day activities included booking tee times, maintaining the golf cart fleet, and general supervision. Show less

Responsible for helping members pay bills, deposit or withdraw money, and helped them with any general questions about their financials.Cross-sold different accounts and loan programs to members.Accurately counted down money machines and balanced vaults daily.Had the opportunity to work in multiple branches to learn the different jobs in different areas, as well as grow myself as a customer service representative.Received continuing education and certification in finance and… Show more Responsible for helping members pay bills, deposit or withdraw money, and helped them with any general questions about their financials.Cross-sold different accounts and loan programs to members.Accurately counted down money machines and balanced vaults daily.Had the opportunity to work in multiple branches to learn the different jobs in different areas, as well as grow myself as a customer service representative.Received continuing education and certification in finance and money management. Show less

Instructed junior golf programs.Aided in operation of leagues, Member-Guest Invitational, and Member-Member events.Responsible for daily opening of pro shop, cart barn, and bag room.Answered phones, scheduled tee times, and had key holding responsibility.

Gained knowledge in private club operations.Actively involved in PGA Junior League, junior clinics, and camps.Helped plan and operate Member-Guest invitational.Built lasting relationships with members by providing exceptional customer service.Operated point of sales systems, assisted outside operations staff, and supervised the bag room.Gained experience ordering products and designing product displays.

Taught children ages 7-15 the fundamentals of the game of basketball.Instilled life lessons to kids throught basketball and examples of hard workRan drills, stations, and games that got campers actively participating in basketball.Gave speeches at camps about setting goals, hard work, and perseverance.Kept track of daily stats and created review sheets for each camper I was assigned.