- Regularly performed installations, connections, service additions and disconnections of cable services. - Installed, tested, performed troubleshooting procedures and repaired as required by the cable company standards. - Operated the test equipment related to 2-way services for the HFC environment including signal level meters, leakage monitors, cable locators and other test equipment. - Performed power backup supply and UPS- Tested fiber optic cables in all inside plant applications - on MDU's and newly placed cable and existing cables - Analyzed test results and have the ability to troubleshoot and correct any faults or defects - Assembled optical fiber lasers and amplifiers - Maintained and repaired aerial and underground transmission systems;- Repaired and replaced faulty cables, power suppliers and amplifiers;- Tested fiber-optic components and systems and document results - Terminated connectors using unicam kits on suite - Pulled and dressed Fibers in the CSP- Implemented a technology of keeping fiber cable wholeness when opening and closing Teleste optical amplifier. The method saved the company thousands of dollars since broken amplifiers have to be replaced with the new ones.

- Performed installations, connections, service additions and disconnections of cable services. - Diagnosed and/or corrected all technical problems on basic, Hi-speed Internet, DTV and home phone to the satisfaction of the customer and in accordance with company specifications. - Handled customers' complaints, questions and develop solutions- Educated customers on the use of all related cable products and services.- Performed all work in accordance with Health and Safety Standards utilizing Personal Protective Equipment. - Attended the company and industry training and developmental events to maintain technical skills and knowledge. - Highlighted and up sold the features and benefits of the cable company products/services; motivated customers to choose the cable company as their exclusive service provider. Strived to retain customers wishing to cancel or downgrade their services.- Identified and reported any substandard quality through the cable company referral processes- Ensured the vehicle, tested the equipment and other assigned tools and equipment were maintained in excellent condition. -Performed various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.

- Installed, upgraded and repaired cable TV, Internet and phone products in accordance with established Installation Standards.- Diagnosed and/or correct all technical problems (Basic, Hi-Speed Internet, DTV and Home Phone).- Informed customers of enhanced company products in an effort to secure increased sales- Completed Company documentation pertaining to calls in accordance with the department processes and standards- Completed all service change requests in a timely professional manner- Completed all assigned projects within established time parameters and standards knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.- Instructed apprentices in apprenticeship training programs- Ability to use ladder and dig trenches- Skilled in testing electronic circuits and cable network connection- Ability to read blueprints, draw designs, cut sheets, and configure cable plant- Ability to lift 80lbs, use ladders, and work in confined spaces

- Analyzed and completed residential repairs to telephones equipment- Promoted IDSL company products