Eli Rey Email & Phone Number

Fresno, California

Menlo Park, California

•Develop and lead a professional retail sales team to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction. •Maintained effective work relationships with Comcast Account Executives to sell a bundle of Comcast products (i.e. Internet, phone, Ethernet and TV products).•Supervise overall daily operation of store location including training, discipline, and scheduling of employees to ensure cost effect and quality Store Operations. •Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. •Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories. •Meet assigned sales performance and profitability criteria. •Developed, implemented, and monitored a store prospecting plan to increase sales. •Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results. •Effectively manage a team of retail store employees, including coaching, administering discipline, etc.

•Responsible for leading and assisting employees to successfully achieve business and personal sales goals.•Deliver excellent customer service and support that inspires repeated visits and expands our customer base.•Continuously developed my product knowledge to guarantee the best suited product for the customer’s needs.•Developed and fostered ongoing, positive relationships with the business management, all Wireless vendors, and customers.•Possessed the ability to manage multiple employees and able to recognize a challenge and identify a solution.•Assisted in recruiting, on-boarding and training team members to achieve their fullest potential.•Facilitated and participated in weekly staff educational sessions to increase knowledge, create high levels of motivation, and inspired team to achieve results.

•Effectively managed a team of retail store employees, including coaching, administering discipline, etc. •Ensured customer satisfaction.•Maintained inventories at adequate levels, promoted sales, and maintained the appearance of the store.•Completed accounting and paperwork associated with cash receipts and prices and conduct physical inventory.•Met assigned sales performance and profitability criteria.•Developed, implemented, and monitored a store prospecting plan to increase sales.

•Recruited, developed, motivated and managed a high-performing team. •Met and exceeded individual and team sales goals. •Kept up-to-date of the rapidly evolving T-Mobile technology. •Created an environment for discovery in my store that sparks new ideas for using mobile communications. •Executed the processes and procedures that ensured that the back of the store works as well as the front from a customer perspective. • Cultivated long-term customer relationships. • Offered consultative sales and service on the sales floor during retail hours (including nights and weekends).

•Provided superior customer service by directing, coaching, and motivating sales staff in maximizing every customer’s experience.•Instrumental in creating a positive, high quality work environment which is critical for success.•Ensured inventory is controlled, tailor shop well managed, and all other operations in the store ran smoothly.•Leader for all store employees and model appropriate selling behavior through team selling and assisting customers.