Eli Rutherford Email & Phone Number

I am leaning full time into my third entrepreneurial passion. With a keen eye for aesthetic and design theory, I founded Sacred Librarian Furniture, LLC to provide my hands and mind with an outlet to create and share something I’m passionate about: being able to transform a place into a space of connection, rest, and comfort. I source quality pre-owned.

Columbia, Missouri, US

• First contributor to hold both roles with responsibility of developing strategic initiatives to improve the overall customer experience and drive digital adoption of enterprise web and mobile application resources
• Designed and implemented initiative to analyze, benchmark, and track digital adoption and engagement, impacting revenue by >$600 million/year with existing active customer base
• Led cross-functional project to analyze all customer engagement interactions and developed/implemented SOPs
• Co-led sales development L&D with a focus on technology adoption and customer engagement
• Performed industry competitive analysis of digital empowerment programs
• Guided development and implementation of new ERP as SME regarding industry operations, transaction management, customer experience, and sales processes

Fort Mill, South Carolina, US

• Developed initiatives to engage and empower teammates and customers via digital tools to augment traditional sales and support activities
• Championed roles of Product Manager, Solutions Engineer, Voice of the Customer, and Lead QA Tester
• Implemented metrics to identify eCommerce revenue, digital adoption of both internal and external users, and impact of customer loyalty and revenue
• As enterprise SME, directed engagement initiatives pertaining to employee and customer-facing digital tools
• Proposed, developed, and implemented Learning & Development courses relating to eCommerce Tools
• Facilitated customer demos both in person and remotely to audiences of over 250 participants

Fort Mill, South Carolina, US

• Led over 30 large-scale (>$100M) contracted project implementations with nationally dispersed cross-functional teams in Mission Critical and Government-sector industries.
• Managed enterprise projects and deliverables with a geographically dispersed project team consisting of Sales, Operations, Safety, IT, and Legal experts to project completion
• Maintained project success metrics, stakeholder engagement, timelines, and all project documentation
• Championed role as operational SME of exploratory customer implementation initiatives

Fort Mill, South Carolina, US

• Facilitated the implementation and daily operations of a proof-of-concept operational and technology engagement model that has since expanded to over fifty implementations across North America.
• Managed all aspects of over $12M in fleet inventory, financial reporting, contract adherence, service requests, staffing, safety regulations, and client engagement
• Directed real-time comprehensive analysis of venture, overseeing all aspects to assess long-term viability and growth potential. Outcome was the continued scalability of future business models that have generated over.

Baton Rouge, LA, US

• Primary procurement agent for facility all capital and fixed orders. Oversaw annual budget of $1.2M.
• Developed and implemented standard procurement procedures and annual vendor review.
• Coordinated and maintained calibration hardware and software for emissions standards and reporting.
• Recorded and updated Equipment Safety System Check Procedures to ensure continuity across databases.
• Facilitated project scheduling, materials and equipment procurement, staffing, change orders, & invoicing

• Assisted customers with purchasing specialty marine accessories/equipment; inventory procurement
• Utilized electronic marketing systems and company newsletters to communicate with customers

Lake Charles, LA, US

• Served as the official liaison between the McNeese Student Association, University Faculty and Administration, the Council of Student Body Presidents, the University of Louisiana System Office, the Louisiana Board of.
• Represented student interests on numerous Institutional Review Committees, Presidential Selection and Inauguration Planning Committees, and various other representative roles
• Managed the Student Body Office (6 employees, $100,000+ budget)
• Advised SGA Senators in creating legislation, Assisted with forming/revitalizing student organizations
• Spearheaded efforts that currently generate + $750,000/year for student involvement programs.