• Accountable for revenue management across the company’s main sales channels (Agents, Digital, and Retail) in Spain and Portugal.• Responsible for the monthly forecast agreed upon with Finance, including both long-term and short-term projections.• Ensure achievement of revenue targets in key performance indicators (KPIs) as outlined in the forecast, both for long-term and short-term goals.• Responsible for uploading and reviewing the Spain and Portugal forecast in… Show more • Accountable for revenue management across the company’s main sales channels (Agents, Digital, and Retail) in Spain and Portugal.• Responsible for the monthly forecast agreed upon with Finance, including both long-term and short-term projections.• Ensure achievement of revenue targets in key performance indicators (KPIs) as outlined in the forecast, both for long-term and short-term goals.• Responsible for uploading and reviewing the Spain and Portugal forecast in Cognos.• Ensure that each member of the Agent Support team is aligned with the objectives for their designated management area.• Review and approve all commission adjustments for agents, including fixed commission plans and bonus structures.• Review and approve all marketing campaigns impacting revenue.• Oversee competitive benchmarking análisis.• Coordinate and implement pricing strategies and daily exchange rate adjustments aligned with competitor positioning.• Establish strong relationships with Agents, both over the phone and in person, to enhance mutual business benefits through the use of company products and services.• Coordinate and prioritize the development of new reports and dashboards requested by the Sales and Marketing departments for Spain and Portugal. Show less

• Data support for the main sales management teams in Spain and Portugal.• Report automation for the Sales and Agent Support departments in Spain and Portugal.• Extraction and analysis of data requested by the Sales and Agent Support teams in Spain and Portugal.• Responsible for creating dashboards with key revenue and sales KPIs for Spain and Portugal.• Design and generate reports in SQL and Power BI for the Sales, Marketing, and Agent Support teams in Spain, which are not… Show more • Data support for the main sales management teams in Spain and Portugal.• Report automation for the Sales and Agent Support departments in Spain and Portugal.• Extraction and analysis of data requested by the Sales and Agent Support teams in Spain and Portugal.• Responsible for creating dashboards with key revenue and sales KPIs for Spain and Portugal.• Design and generate reports in SQL and Power BI for the Sales, Marketing, and Agent Support teams in Spain, which are not available on the company’s current platforms.• Review, identify, and manage opportunities in orders with losses and/or high profits.• Responsible for the monthly forecast upload and review for Portugal in Cognos (long-term and short-term).• Backup for the forecast upload and review for Spain in Cognos (when extraordinary circumstances arise).• Backup for pricing tasks in the Agent Support department (when extraordinary circumstances arise). Show less

• Ensure the achievement of Spain's targets (in key revenue KPIs: Transactions, Fees, RA and PA Commissions, Spread, Gross Profit, etc.) as forecasted in the Sales Forecast.• Conduct benchmarking of our current market to support daily and monthly decision-making.• Analyze and refine daily pricing strategies to enhance profitability and transaction volumes.• Manage and build relationships with agents in my area, both by phone and in person, to promote the use of the company's… Show more • Ensure the achievement of Spain's targets (in key revenue KPIs: Transactions, Fees, RA and PA Commissions, Spread, Gross Profit, etc.) as forecasted in the Sales Forecast.• Conduct benchmarking of our current market to support daily and monthly decision-making.• Analyze and refine daily pricing strategies to enhance profitability and transaction volumes.• Manage and build relationships with agents in my area, both by phone and in person, to promote the use of the company's products and services for mutual business benefit.• Collaborate with the Marketing team to implement activities and campaigns that effectively reach our customers.• Create and generate reports in SQL for the Sales management team that are not available on the company’s current platforms.• Review, identify, and manage opportunities in orders with losses and/or high profits.• Responsible for the monthly upload and review of the agreed forecast for Spain and Portugal in Cognos (both long-term and short-term). Show less

• Co-owner of the Business Partnership (Hostal Conde de Lemos and 24-hour Store Multinova Center).• Responsible for operations at Hostal Conde de Lemos.• Sent accommodation reports to official Spanish government agencies.• Market analysis for the design of customer acquisition strategies.• Responsible for the systems and IT equipment supporting the business operations.• Preparation and submission of quarterly reports to the management firm for tax purposes.

• Ensure the total revenue generated from the use of Fixed and Mobile services.• Review, identify, and resolve any anomalous patterns in adjustments made to customer accounts (Credit Notes).• Identify and manage the closure of opportunities in the Television business line (DTH and IPTV), and generate reports with indicators for Losses, Churn Prevention, and Revenue Recovery.• Provide Revenue Assurance support for Claro Rep. Dom services for television contracted through INTRAWAY… Show more • Ensure the total revenue generated from the use of Fixed and Mobile services.• Review, identify, and resolve any anomalous patterns in adjustments made to customer accounts (Credit Notes).• Identify and manage the closure of opportunities in the Television business line (DTH and IPTV), and generate reports with indicators for Losses, Churn Prevention, and Revenue Recovery.• Provide Revenue Assurance support for Claro Rep. Dom services for television contracted through INTRAWAY - CAS (El Salvador).• Responsible for the documentation, implementation, changes, and proper functioning of the 84 indicators or KPIs implemented across the revenue chain processes, including Mediation, Rating, Billing, Accounting, Collections, Treasury, Interconnection, Roaming, Prepaid, Logistics, and both Fixed and Mobile services.• In charge of preparing and managing financial deliverables for Claro Dominicana for the AMX Corporate office.• Responsible for Claro Dominicana’s KPIs reporting to the AMX Corporate office. Show less

• Responsible for the assignment and follow-up of requirements for critical changes in the billing system.• in charge for control indicators for the Billing and Mediation IT Management.• Responsible for documentation, changes, and review of new SOX controls for Billing and Mediation IT Management.• Manage Coordinators to complete and deliver the SOX questionnaires for the IT Systems Management Directorate.• Prepare deliverables for the Directorate.

• Contract Virtualization Project.• Responsible for searching and recovering corporate client contracts in relation to potential fraudulent cases and disputes before the regulatory body.• Contract indexing in SharePoint.