Eli Sears Email & Phone Number

Helping Medicare and Medicaid recipients navigate their Medicare advantage plan benefits with compassion. Assisting members with referrals, prior authorizations, and medical billing issues to ensure they get the care they need to improve health outcomes and quality of life.Listening to and notating member's concerns and feedback about their healthcare experience. Advocating for members with their insurance plan and their healthcare providers.

Portland, Oregon Area

Provided virtual information services in English and Spanish, including translating and maintaining Spanish language information and phone recordings.

Developed and delivered engaging and effective courses for 100-300 level Spanish courses, including online and hybrid formats.Designed and implemented assessment strategies to measurestudent learning outcomes and provide feedback. Collaboratedwith faculty and instructional designers to integrate technologyinto course delivery and promote student engagement.

Hillsboro, Oregon

Created and delivered comprehensive Spanish language andculture courses for healthcare and dental professionals, bothonline and in-person. Developed and published Open EducationalResources (OERs) to enhance accessibility and affordability oflanguage learning materials. Collaborated with sectioncoordinators and instructional designers to develop and improvecourse content and delivery

Portland, Oregon Area

•Promoted to a lead position based on superior service. Supervised 4 to 25 persons per shift in a call center environment. Monitored call queues, call volumes, and agent productivity.•Designed program scripts for various customer interactions and translated scripts into Spanish.•Investigated escalated issues from customers and staff. Worked with IT on technical issues.

Portland, Oregon Area

•Answered incoming calls in Spanish and English. Responded to queries regarding unauthorized charges, authorization holds, and refunds. Processed 80-100 calls per day.•Carried out security verifications, investigated unauthorized charges, and worked with banks and financial institutions to resolve customer account issues and disputes.•Assisted with the training of new agents and performed on-the-job mentoring.•Monitored calls and recommended changes to procedures, policies, and scripts.

Puebla De Zaragoza Area, Mexico

•Taught English as a Second Language for multiple levels, with 5-6 classes per day. Students ranged from adolescents to adults of all ages.•Prepared oral activities aligned with pre-prepared lessons.•Participated in monthly peer evaluations and level placement evaluations of students.

Master Of Arts (Ma) In Spanish, Spanish Linguistics, Spanish Literature, Cognitive Approaches To Film And Literature, 3.96 Cumulative Gpa

Bachelor Of Arts (B.A.) In Spanish, Spanish Language And Literature

Music Theory, Jazz Piano