Eli Smith Email & Phone Number

The primary focus of the Asset Manager position is to provide outstanding service to internal and external clients, and to aid in the administration of our complex servicing portfolio of Fannie Mae loans. The Asset Manager will contribute to the asset management team by participating in various duties related to the administrative, financial, capital and operations of the portfolio.Essential Duties & Responsibilities• Monitor physical condition of property collateral by reviewing or conducting property inspections. • Collect, review and analyze property financial operations by the specified due date. Identify underperforming and potentially troubled assets, and escalate through the proper channels to assure that performance issues are appropriately addressed.• Assess and manage risk by preparing credit watch list rating write ups for executive review and approval• Review documents from closing to perform loan set up of new or converted loans. • Review and approve disbursements from replacement reserves, completion repair, and other collateral escrows in accordance with Investor and established departmental guidelines• Participate in problem loan discussions or required research. Coordinate sending late payment letters and collection of late charges. • Review and approve loan pay offs per established procedures, from initial borrower request through pay off calculation, verification and approval processes• Coordinate receipt of any loan assumptions, easement agreements, etc. Initiate necessary changes to servicing system, add to loan documents list in system, and notify other departments as applicable. Record agreements if required by Investors, and set appropriate ticklers for follow-up or future/pending changes as applicable.

The Surveillance Associate position will provide servicing and asset management support on loans originated by ORIX Real Estate Capital, effective from when loan closes through the time in which the loan pays off or is liquidated. In this position, the team member will be responsible for managing various tasks throughout the loan servicing process, including but not limited to: collecting financial and inspection information, analyzing and entering property operating statement, rent roll data and property inspection information.

Overland Park, Ks

• Assist management with the activities of the assigned Surveillance Group.• Determine staffing needs and manage the hiring process accordingly. Interview, hire and train analysts.• Complete performance appraisals (DHP’s) as required/requested, and recommend salary increases.• Review and revise policies and procedures as needed.• Manage the process of collecting, analyzing, and performing risk analysis for the assigned portfolios.• Manage contacts with Rating Agency and Investors and ensure that responses to inquiries exceed expectations.• Manage work output to insure that all regulatory, investor guidelines, internal and external benchmarks and internal policies and procedures are met.• Determine and establish goals to meet company objectives.• Interact/communicate with other Supervisors/Managers to ensure consistency in work flow and processes between departments.• Manage sub-servicers as it relates to surveillance functions to ensure that contractual obligations and investor requirements are met.• Manage investor website approvals.• Manage ordering and processing third party property inspections.• Manage vendors relating to inspections (includes negotiating prices).• Approve annual budgets for cash managed loans.• Review Intercreditor Agreements and make business decisions accordingly.• Review loan servicing contracts as needed.

Overland Park, Ks

•Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance. Intensive servicing typically involves in depth physical inspections/assessments, comparable financial analysis, market analysis, cash flow auditing, sponsor analysis, and , administering rehabilitation/repair agreements.•Comprehensive loan reviews are completed by specific scheduled dates and presented to Credit Committee.•Develop Action Plans for any loans that are not meeting established standards for overall property performance and report these plans on specific, scheduled dates to the investor.•Work with Borrowers, assumptors, legal counsel, internal production, underwriting and closing personnel, investors and other outside parties to negotiate, document and close proposed transactions.•Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.•Monitor and administer the posting of all loan payments in accordance with the loan documents.•Monitor delinquencies.•Monitor loan maturities through correspondence with Borrowers and assigned PPS.•Review and process reserve disbursements in accordance with the reserve agreements.•Monitor and oversee the payment of all taxes and insurance as required by the loan documents.•Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements and administer the document release process.•Input and maintain loan and collateral data in the loan servicing system and RECWeb.

Kansas City

Researches client inquiries and issues Develops timely and accurate responses to ensure the needs of the group are being metMay interacts and maintains internal and external client relationshipsEnsures all daily tasks are completed within the teamAssists in training of new employeesMay serve as a floater for any operations area.Works on practical tasks to established proceduresTypically works with little guidance, accountable for individual results and impact on work groupDuring the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures Applies knowledge/skills to a variety of standard day to day activities; knows when to refer to others; handles a variety of tasks within own areaExcellent written and verbal communication skillsExcellent research and problem solving skills

Death Valley Ca

While volunteering with "A Christian Ministry in the National Parks" I worked at the Furnace Creek Inn Four Star Fine Dining Room as a Server Assistant. This was a great challenge due to the excessive amount of diverse individuals who worked and visited the park. As a Host, I had to learn how to communicate and understand individuals who could not speak fluent English. When the restaurant was busy we had no time to lose on confusion. With efforts of working with host and managers on duty we were able to devise a plan that successfully reduced the amount of customer wait time. Also as a Server Assistant I was able to make the customer's experience enjoyable and unique as they enjoyed their stay at the National Park.

Death Valley

I help lead inter-denominational worship services each week and am responsible for communication between the National Park Service and Xanterra when hosting special events.

Holland, Mi

I worked at the Customer Service Center in Holland MI. I handle an average of 105 calls per day. I focus to meet customer's needs in a concise and accurate manner while offering beneficial products such as checking and savings accounts, loans, mortgages, and insurance opportunities. I continuously lead a 14 person team in overall sales and referrals with 14% of overall referrals while upholding a retention rate of 80 percent. I also took escalated supervisor calls as well as focused on new customer's to the bank.

Project Manager for multiple high-priority projectsDeveloped logo currently used by the Career Services Department

Bachelor, Business Administration, Marketing Emphasis, Banking & Finance Focus

Activities and Societies: Created Ultimate Frisbee League, Symphonic Band, Christian Student MinistriesParticipated on the Track Team.

Valedictorian