• Actively building strong business relationships• Proactively searching for business opportunities that may lead to the development of international framework agreements and multi-business offers• Managing the recruitment strategy and operational recruitment projects• Preparing accurate and timely business reports• Supporting HR and business in consolidating training needs• Providing support for employees on queries relating to learning and development• Help in finding suitable internal and external learning solutions to meet the needs of the team• Establishing rules and procedures in order to provide clear, precise and consistent information regarding organization’s operations• Set goals for the team• Participating in regular performance reviews• Ensuring the overall output quality of the team• Supervise the selection process including sourcing candidates, interviewing and assessing candidates• Planning, presenting for approval and afterwards managing the annual recruitment budget

Identifying and developing new business opportunitiesBuilding relationships with clientsHelping candidates to identify and achieve their career goals and encouraging continuing professional development.Headhunting - identifying and approaching suitable candidates Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmesEnsuring that the services delivered to the clients are in alignment with HR Pro’s high corporate quality standards

Writing recruitment reports regarding the candidateContact and management of the client listSurvey of recruitment needsUpdating the databaseScreening from existing candidates in the databasesReception of candidates and scheduling of interviewsConducting face to face interviews for specific opportunitiesSearch for candidates with specific requirements

Ensure through team work that all Service Level Agreements are met consistentlyIdentify gaps in the team’s performance, provide the necessary feedback and trainingEstablish efficient way of communication and information exchange within the teamDrive standard development across the teamProviding process trainingPositively manage internal relationshipsLiaising with in country contactsSupporting the new starters

• Handling inbound calls from clients• Handling outbound calls, Level 1• Resolving product and service problems of end customers• Determining the cause of the problem and provide the best problem-solving solutions

• Correspondence with teachers, professors, high-school Principals and Directors of kindergartens• Conducting administrative or managerial functions• Prepare offers, administrate contracts• Advertising of new books and educational textbooks• Maintain detailed knowledge of the company's products• Responsible for the organization and delivery of the class sets of textbooks