Implementation Consultant Intern
Taught new hire how to use and configure company’s proprietary software, explained trouble shooting process and walked him through problem-solving for several projectsImplemented solution that handles processing 1500+ tax returns monthly from an external vendor; used XML and XSD to receive and validate tax returnsManaged 10+ projects; self-taught how to configure and use company's software while creating solutions to work tasks created by clients; communicated with clients to gather requirements and test solutionsWrote CSS to make tax portal website mobile friendly