Enhanced customer satisfaction by promptly addressing and resolving an average of 15 customer inquiries per day, increasing customer retention.Implemented standardized procedures for installing and configuring Marine Corps workstations, servers, and peripherals, ensuring consistency and reliability in system operations.Streamlined exceptional accountability by overseeing 300+ network items and end devices valued at over $600,000, ensuring accurate inventory tracking and streamlined operations.Demonstrated proficiency by directly supervising and/or directly participating in the creation of over 300 user accounts and email boxes in Active Directory and Exchange, ensuring seamless access and communication for staff members.Oversaw the re-imaging process for 250+ laptops and their addition to Classified and Unclassified networks, ensuring compliance with security protocols and network stability.Successfully re-imaged and domained 12 laptops while overseas in Norway within a 24-hour deadline on a secure network, demonstrating exceptional efficiency and technical expertise.Successfully oversaw the processing and resolution of 1000+ support tickets via the enterprise remedy application, ensuring adherence to service level agreements and quality standards.Achieved promotion to supervisor based on outstanding contributions and demonstrated leadership qualities, setting a high standard for performance and professionalism earlier than peers