Eli Vale Email & Phone Number

Alpharetta, Georgia, United States

- Analyze, process, and present raw inventory data for all Office Connect network devices globally in meaningful ways in order to facilitate well-informed, data-driven decision-making- Use Microsoft Power BI to import raw data from SQL servers, SharePoint, and other sources- Clean and transform the data using Power Query programming language and built-in editor- Program custom measures and columns using DAX in order to provide custom solutions- Apply data modeling principles for structuring the datasets in a future-proof, efficient, and scalable way- Analyze data types and ensure compatibility across different environments- Provide forecast analysis for End of Life inventory to ensure maximum risk reduction across global network environment

Alpharetta, Georgia

• Plan, develop, and execute creation of interactive/live digital dashboards to be used by customers/potential customers• Lead network inventory management activities with a focus on cost reduction/avoidance by presenting relevant data in meaningful and user-friendly ways• Work with Network scanning tools such as Cisco Collector (CSPC) in order to collect inventory data and upload into online digital dashboards and inventory databases• Fetch and analyze EOL data for global network inventory as well as provide reports in the form of executive dashboards and presentations• Build relationships and maintain constant communication with vendors in order to support business needs and priorities and ensure alignment between the two entities

Duluth, Georgia

Provided comprehensive technical support to a diverse network of 10,000+ clients, utilizing remote access software to diagnose and resolve network and connectivity issues efficiently.Demonstrated strong troubleshooting skills by addressing challenges related to proprietary software, ensuring smooth operations and minimizing downtime for clients.Successfully supported a range of proprietary products, including computer reservation network software and e-commerce services software, resolving technical issues promptly and optimizing client satisfaction.Played a key role as a liaison between the development team and on-field technicians, facilitating effective communication and collaboration to swiftly resolve complex technical problems.Led and managed special projects, such as company-wide configuration changes, ensuring seamless transitions and timely completion within established timelines.

Greater Atlanta Area

Lilburn, Ga

• Sold over 400 issued policies out of 1000 prospects totaling over $200,000 in revenue