 Responsible to gathering and documenting business and system requirement for system initiatives Provided Business Analysis Requirement and Change System Request for Reports, Files Maintenance and New developments to improve system quality, reporting and monitoring from quality standpoint. Utilize excellent documentation skills in formal documents by Word /Excel /Visio /PDF /PowerPoint formats. Very Familiar with MS Office Suite. Good communication skills with Providers, Claimants and Clients via email and in person. Ensure and QA product by conducting thorough system testing Research/Evaluate the resources and participants needed to achieve project goals. Communicate between departments and project development teams, monitoring projects, and keep track of project’s status Coordinates project activities involving demos, test team meeting, feedback sessions, focus groups and orientations. Perform cost benefit analysis, developing business cases, determine scope and participate in establishing priorities for system changes. Develop and implement BRDs (Business Requirements Documents), and Project Management Plans Design and implement Hand-Held Scanner Real-time/On-line warehouse inventory check-in/check-out processing, and casual count and yearly count inventory control; Include hardware and software developments Design and produce Peak Season Projection to increase peak season purchasing, and Vendor Price Comparison, System Pricing Massive Updates Perform other works as required and involved additional assignments as well. Handle Database conversion from OBS (Basic) to ERP SX (INFO, 4GL, SQL) Provide user software, Hardware, & Network support, including Email, Microsoft Outlook, Anti-virus, & Printer support Develops process business knowledge and relationships to integrated activities with other IT and business personnel to ensure successful implementation of projects and production support efforts.

 Provided home renovation services and rental property maintenance services Negotiated and managed vendor’s sub contracts Knowledgeable to research the latest information about real estate information Kept track of work staffing, keep up with on-time service schedules, and maintain profitability

 Analyzes the relationship between business functions and the system by preparing analysis documents, such as Dataflow diagrams, process specification and design. Creates and executes test case to ensure development meets business requirements and performance specifications Initial or assist preparing for meeting and participate in meeting discussions. Always participate actively in all aspect of project management and control Provided user training, customer support, and software upkeep for telephone facility management system that runs on Mini-computer PRIME, & IBM Unix. Developed, scheduled and implemented specification of hardware and software based upon customer requirements. Handled customer accounts and relationships, and establish profitability of projects. Develop and implement BRDs (Business Requirements Documents), and Project Management Plans