Eli Webb Email & Phone Number

Auburn Hills, Mi, Us

Scottsdale, Arizona, United States

As a Jewelry Consultant and Sales Manager at The Shane Company, I personally added $2.5 million to the company’s revenue during a two-year period.══ ATTENTIVE ══For over 11 years of working at The Shane Company, I’ve worked in various management positions in two different states (Arizona and Kansas). As a Sales Manager, I manage a team of 25 people that during the past two years averaged $25 million in sales. My position involved many responsibilities, although I primarily focused on selling high-end luxury goods to customers.Because of my tenure, in addition to selling, I worked to help develop as well as coordinate a mentorship program for new hires once they returned from virtual training. I act and assist as Sales Manager on a daily basis to help the team strategize how to close the sales. I also handle escalated customer issues for a mutually beneficial outcome.As I mentioned in my “About” section, I love training and coaching. One of the ways I do this as the Sales Manager is by training our employees to become familiarized and comfortable with our CRM program, which I helped to completely redesign, so it focuses on customer engagement and personalization. By properly using it, they can do quality follow ups with the clients to increase even more our customer satisfaction. Through the new CRM program, our sales increased by 10% YTD from the previously flat YTD sales.══ SPECIALTIES ══ Sales | Sales Management | Leading & Developing Teams | Regional Sales Strategies | CRM Implementation | Coaching & Mentoring | Customer Engagement | Store Management | Budget Management | Customer Satisfaction | Leadership | Brand Loyalty | Hiring | Grassroots Marketing |Promotional Events | Certified Applied Jewelry Professional | Jewelry | Inventory | Inventory Management | CRM

Scottsdale, Az

As Store Manager for The Shane Company, I transformed a well-below-performance store that grew its revenue at a rate of 25% by implementing a customer excellence strategy.══ INSTRUMENTAL ═After being an Assistant Store Manager in Arizona, I was promoted to the Store Manager role in Kansas. I led a team of over 30 direct reports, including three Senior Managers responsible for sales, operations, training, and production. I oversaw several departments including Sales, Customer Service, shop workers, and the management staff. I was responsible for every facet of running of the business, from initial hiring and training of staff, to customer service, appearance of the store, disciplinary actions, operations issues (including maintenance problems), inventory control, loss prevention, sales results, and employee development.As I mentioned above, this store was faltering. Many people would balk at the idea of being promoted to a faltering store, but I took it as an opportunity and a challenge. During my three-year tenure at this store, I was able to convert it from faltering to profitable. With my guidance, we boosted the sales revenue from $6 million p.a. to $8 million p.a. in less than two years, achieving the store’s best performance in its entire eight-year history.The store’s transformation happened with the collaboration of the entire team. Once I implemented a performance-focused culture with regular staff appraisals and performance feedback, we were able to identify early on, any sales and performance deficiencies and correct them with defined training.══ SPECIALTIES ══ Sales | Sales Management | Leading & Developing Teams | Regional Sales Strategies | CRM Implementation | Coaching & Mentoring | Customer Engagement | Store Management | Budget Management | Customer Satisfaction | Leadership | Brand Loyalty | Hiring | Grassroots Marketing |Promotional Events | Certified Applied Jewelry Professional | Jewelry | Inventory | Inventory Management | CRM

Overland Park, Ks

Scottsdale, Az

Peoria, Az

Scottsdale, Az

Burlington, Wa

Bachelor Of Science - Bs, Business Administration And Management, General

Applied Jewelry Professional

Diamond Essentials, Applied Jewelry Professional

Colored Stone Essentials

Jewelry Essentials