Eli Yah Lee Email & Phone Number

Phnom Penh, Cambodia

- Develop and update recruitment tools and strategy- Manage strategic workforce planning and people-related budgeting process - Develop required tools, templates and annual recruitment strategy in consultation with relevant stakeholders.- Be an excellence recruitment administration and coordination: Source adequate number of candidates through recruitment sources including posting the vacancies internally and/or externally.- Manage and handle the HR Agency partnership, recruitment communication with other external, sourcing pools and present the longlisted/shortlisted candidates to hiring managers in timely manner- Participate in the interview process as an interview panel by ensuring the right candidates are selected following the selection criteria - Prepare and send the appointment/contract letters to HRBP on time with relevant supporting documents- Responsible for administration on HR information system on the part of recruitment module (i.e. developing job descriptions, logging new jobs in PSE’s recruitment system, processing onboarding, sending regret letters…etc.).- Handle candidates with care: Provide feedback to candidates on interview results and selection decisions. (if sourcing candidates from recruitment Agency)- Attend to other duties as assigned

Phnom Penh, Cambodia

• Overlook all admin jobs at Brewery and Warehouse• Responsible for outsourcing worker engagement• Coordinate Company’s Events at Brewery• Overlook of 22 outsourcing janitors• Monitor, control and responsibility for all entire brewery and warehouse cleanliness and landscaping• Responsible for employee’s onboarding for local and international• Responsible for employee uniform at brewery• Monitor, arrange daily meal for employee• Recruit, doing the contract of non-Skilled workers for relating department to support production operation• Request and follow up PR for each department demand and requires• Keep and control all keys at brewery• Responsible and deal with outsourcing logistic services for documents delivery from Brewery to HQ• Control stock of stationaries and housekeeping material• Working with all manager and supervisor to get comply with company rules and regulations to ensureeveryone following the instructions.• Stand as a main contact between HR & employee at Brewery which provide them a good manner supports• Involve with HR system review and maintenance• Other task assigning by management

• Identified company setbacks and developed and implemented solutions.• Served as the first point of contact for virtual and onsite employee inquiries.• Tracked HR issues to resolution and escalated as needed.• Coached managers and employees on performance matters.• Completed HRIS data entry, reporting, auditing, and processed payroll requests.• Negotiated contract terms with talent and oversaw credentialing process.• Worked to promote a happy employee environment.• Distributed employee handbooks and pertinent materials.• Effectively utilized Human Resources Information Systems.• Assisted the administration team with any required duties.• Brought forth the ability to effectively multitask and prioritize.• Handled correspondence, filing systems, and calendar plans.• Composed, edited, and proofread documents.• Assisted with general Ad-hoc office duties.• Answered and screened incoming calls.• Prepared and submitted quarterly/annual payroll taxes.• Served as a dedicated Office Administrator in a fast-paced office.• Ministries document handle such:- Ministry of Labor: foreigner work permit in the system, NSSF, Cambodian Employee’s Books, Staff movement in the system- Ministry of Commerce: working with third-party partners to get open new companies’ process- Ministry of Economic and Finance: Got Property Management License etc.

Phnom Penh

Job description:- Validate the potential of assigned accounts and create account plans as per IHG Hotel Business development standard operation procedures.- Grow assigned accounts so to meet fixed goals and maximum profitability.- Gather information on current and prospective clients/contracts to generate incremental business.- Involve the Business Development Manager where appropriate on sales calls and sales meeting.- Where applicable supervise, guide and train Sales Coordinators in carrying out their responsibilities.- Network within one’s portfolio of accounts to build relationship with key decision makers and other relevant staff.- Conduct client’s meetings as well as planning and coordinating site conduct tours and inspections.- Handle and manage clients’ queries or issues- Be proactive and responsible for the follow up of sales leads to enhance guests experience- Develop and maintain contract with business generators (MICE Planner, travel agents; etc.- Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (Opera. etc.) for future reference and control purpose.- Update Accounts and Contact profiles, attach Account plans, ensure “live” information for action.- Working and supervise operation team such as banquet, front office teams, and account team to insure all events/check in or check out/ billing process smoothly with the guest satisfaction.- Develop awareness and reputation on the hotel and the brand in the local community.

Phnom Penh, Cambodia

Worked as a Corporate & Travel Agency Sales Coordinator in Sales and Marketing DepartmentJob description:- Work with Manager to achieve smooth administrative operations of the Sales and Marketing Department.- Cooperates and Travel Agent, coordinates and communicates with other hotel departments as required- Supports and assists Sales and Marketing personnel and other hotel colleagues at peak periods- Reports directly to and communicates with the Director of Sales and Marketing on all pertinent matters affecting guest service.- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Sales and Marketing department- Responds to guest needs and resolves related problems where applicable- Develop awareness and reputation of the hotel and brand and assist in promoting team member involvement in community outreach efforts.- Prepare all administration documents required by the Hotel sales team- Co-ordinate all familiarizations and site inspections as required- Attend to all sales department mail and maintain a correspondence data base- Assist with direct mail campaigns- Assist with promotions and familiarization where requested- Assist with compilation of annual budgets, business plan and regular action plans as advised by Superiors- Assist with tender submissions where necessary.- Work with other colleagues and assist superiors in selling the hotel’s products and offerings- Maintain and update promotional flyers- Distributes sales leads

Phnom Penh

• Fostered relationships between all departments throughout the hotel.• Remained punctual, adaptable, and flexible to best serve guests.• Responded to guest requests for special arrangements or services, such as transportation• arrangements, and reservations.• Greeted guests upon arrival and departure days.• Received and arranged special requests from guests.• Registered and processed all guests, including both incoming and outgoing guests.• Maintained a clean and pleasant front desk environment.• Always prioritized the guest experience.• Brought forth a commitment to honesty and integrity.• Remained sensitive to guest preferences, needs, and diverse backgrounds.

Phnom Penh

• Demonstrated knowledge of building and parking policies.• Remained calm and attentive during busy periods.• Approached each shift with an attentive and courteous attitude.• Designed and implemented safety protocols.• Assisted residents and visitors with luggage and parking needs.• Contributed to harmonious working relationships within the building.• Ensured that vehicle and guest movement flowed in a safe and efficient manner.• Worked to exemplify courtesy and respect.• Reported unauthorized vehicles, accidents, or anything out of the ordinary to proper management.• Abided by all company policies and procedures.

Phnom Penh

• Worked well independently and with others.• Worked as a flexible server during overflow periods.• Remained adaptable, flexible, and punctual.• Served as a dedicated and enthusiastic Waitress.• Properly handled all financial transactions.• Provided customers with the proper change due.• Adhered to all company rules and guidelines.• Reported any incidences or concerns to the manager.• Worked to support other restaurant staff to ensure the highest level of service.• Brought forth strong oral and written communication skills.

Tba, Ihg True Hospitality Service Skills

Activities and Societies: OFFICIAL TRAINING: IHG TRUE HOSPITALITY SERVICE SKILLS • HOSPITALITY IHG WAY OF SALES INTRODUCTION • THE WAY HOW.

High School Diploma, General Education

Bachelor'S Degree, Faculty Of Business Administration And Tourism

Bachelor'S Degree, Hospitality Managements And Administration