Waiting guests at airportWelcoming guests at airportEscorting guests to hotelsExplain to guests' information about EgyptAssist guest to make check inEscort guests at excursions and explain to them their programsEscort guests to airport.

Replacing Front office Manager during his vacation and full responsibility for: - Reservation (create season room rate, handling online sites, handling Travel agents’ reservations and orientation). Sales (contacting travel agents and offer hotel services and rates). Recreation (supervising pool attendants, clean pool, and pool area). Health club (supervising GYM, sauna, Jacuzzi and esteem).

Full responsibility for 2 hotels Ghazala Beach and Ghazala Garden Handling over from duty manager. Check night shift employee’s attendance. Check late arrival and meal prepared for them even late dinner at main restaurant or cold cuts will send to the guests to their room. Welcoming VIP guest arrival at night shift and escorting them to their rooms. Resolving any problem facing any employee on the night shift.

Check the lobby and house music – check due arrival and departure – review house use, complimentary and VIP rooms in house – check the night shift dinner – check hotel outlets cleaning as restaurants, bars, beach, receiving area and main entrance – checking safe box room - check main restaurant breakfast buffet – making daily reports and sent it to GM and all head departments – check staff breakfast at employees restaurant – check security points at night shift – Review tomorrow transportation schedule – Resolving the guests problem – resolving any problems facing Night auditor, receptionist and the all night shift employee – Review all amenities order for VIP arrival - Hand over with the FOM.

Handling guest complaints. Handling reservations. Fellow up missing vouchers and reservations. Handling the groups. Make sure that all guests profile is complete. Accurate check on the guest in house rates. Focus on up selling. Training new staff members. Check the package change for upgrade and upselling.

Handling checks in. Handling checks out. Handling guest request. Handling any posting and payments. Answering guests’ questions at the reception or by phone. Handling night reports. Covering the guest relation desk during their break. Check envelopes and keys prepared for arrival or still pending.

Review of room discrepancy. Close PMs and city ledgers. Assign and block rooms. Pass any maintenance request to the maintenance department. Perform and record all wakeup call requests. Put departure time on the system. Print daily reports, pick up reports and meal reports. Review all arrivals checked in before shift end. Handling groups arrival. Resolve guest complaints. Assist guest relations during check in.

Revising room rate as per contract or promotion. Make breakdown for all cash travel agents. Make up selling for the guests on rooms or meals. (best seller at Movenpick Taba for year 2013). Receives, process and confirm guest room reservation clients by phone. Prepare Schedule of the pickup & transfer from & to airport. Fellow up on guest enquiries to ensure they are resolved immediately. Follow up the guest exceeding balance limit.

Make check in and check out including posting and payments. Respond to internal and external calls and transfer them to all departments. Check & organize time of flights according to guest flight time. Check daily arrivals & departures and check dirty status with HK. Review room move done on system and already changed on RC. Make sure that the welcome drink is ready before the group's arrival. Print and save all reports in case of system Shut down. Handling any reservation by phone and putting it on the system.