Front Desk Agent
Current-Complete smooth check-in and check-out process for guests while clearly communicating hotel policies, amenities, and security deposit procedures.-Ensure all hotel reports reflect accurate and up-to-date information for operational efficiency, collaborating with all the other departments to share necessary information. -Proactively address guest inquiries and resolve issues by maintaining clear communication with housekeeping, engineering, valet, or security departments. -Exhibit attention to detail by collaborating with colleagues to identify and address any discrepancies within guests' reservation folios. -Handle cash security deposits and payments in accordance with hotel policies, depositing any excess cash into the safe at the end of shift.