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Eliana Barousse is listed as Global Customer Success & Experience Leader | Consultant | Keynote Speaker | Founder Lead W Heart at Lead W Heart, based in Palmetto, Florida, United States. AeroLeads shows a work email signal at procore.com and a matched LinkedIn profile for Eliana Barousse.
Eliana Barousse previously worked as Founder | Keynote Speaker at Lead W Heart and Director, Global Customer Success at Procore Technologies. Eliana Barousse holds Master'S Degree, Organization Development And Change from Penn State University.
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AeroLeads found 1 current-domain work email signal for Eliana Barousse. Compare company email patterns before reaching out.
Customer Success Leader with over 15 years of experience driving growth and delivering exceptional results. Proven ability to create, lead, and develop high-performing teams while improving operational efficiencies and executing strategic customer-based initiatives. As a keynote speaker, I'm passionate about sharing insights on authentic leadership and its pivotal role in creating, engaged and motivated high-performing teams.A data-driven project manager skilled in needs assessment, relationship development, and change management adoption. Proven track record of exceeding expectations through creative problem-solving, effective communication, and a self-motivated approach.
Listed skills include Marketing, Spanish, Strategy, Team Leadership, and 20 others.
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Lead w Heart is a business dedicated to inspiring and equipping leaders to embrace their authenticity and become the best possible leaders and humans by aligning their actions with their individual truths.
Carpinteria, Ca, Us
Lead the Global Strategic Customer Success team, overseeing Customer Success Managers across the EEUU, UK, and APAC regions, responsible for cultivating relationships with our largest global customers and achieving both individual and team Key Performance Indicators (KPIs). Spearheaded initiatives to drive expansion and retention of strategic business by implementing success strategies like risk mitigation and forecasting, with a keen focus on enhancing both employee and customer satisfaction. Mentor and manage the team to adopt industry best practices, take ownership of their metrics, and develop clear career paths.
Carpinteria, Ca, Us
Directed and mentored Customer Success leaders across the LATAM region, developing and implementing standard operating procedures (SOPs), strategies, and trend analyses to optimize revenue generation and pipeline growth. Played a pivotal role in enhancing team performance by gathering and analyzing customer feedback and standardizing business processes, resulting in improved customer outcomes and increased business results in alignment with key performance indicators (KPIs).
Austin, Texas, Us
Drove retention and expansion of key enterprise accounts by establishing systems like account plans, adoption plans and executive sponsorship. Developed risk mitigation strategies for such as recurring site visits to obtain voice of the customer, revision of support tickets in order to provide accurate training plans and affect time to value.
Austin, Tx, Us
Drove healthcare, higher education, and public sector verticals to exceed revenue targets analyzing trend data to understand when to start engaging customers during their life cycle. Created and Implemented methodology of strategic initiatives such as Managed Services programs resulting in multi-year recurring revenue contracts.
New Orleans, Louisiana, Us
Directed organization-wide quality improvement plans and spearheaded initiatives utilizing methodologies like Six Sigma to pinpoint inefficiencies, resulting in substantial cost savings. Led cross-functional project teams in identifying and evaluating process gaps, recommending and implementing changes that significantly reduced time expenditures. Ensured adherence to project management standards and best practices.
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Eliana Barousse works for Lead W Heart.
Eliana Barousse is listed as Global Customer Success & Experience Leader | Consultant | Keynote Speaker | Founder Lead W Heart at Lead W Heart.
AeroLeads has found 1 work email signal at @procore.com for Eliana Barousse at Lead W Heart.
Eliana Barousse is based in Palmetto, Florida, United States while working with Lead W Heart.
Eliana Barousse has worked for Lead W Heart, Procore Technologies, Compeat Restaurant Management Software, Accruent, and Ochsner Health System.
You can use AeroLeads to view verified contact signals for Eliana Barousse at Lead W Heart, including work email, phone, and LinkedIn data when available.
Eliana Barousse holds Master'S Degree, Organization Development And Change from Penn State University.
Eliana Barousse is listed with skills including Marketing, Spanish, Strategy, Team Leadership, Customer Service, Leadership, Management, and Training.
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