Eliana Barousse Email and Phone Number
Eliana Barousse work email
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Eliana Barousse personal email
Customer Success Leader with over 15 years of experience driving growth and delivering exceptional results. Proven ability to create, lead, and develop high-performing teams while improving operational efficiencies and executing strategic customer-based initiatives. As a keynote speaker, I'm passionate about sharing insights on authentic leadership and its pivotal role in creating, engaged and motivated high-performing teams.A data-driven project manager skilled in needs assessment, relationship development, and change management adoption. Proven track record of exceeding expectations through creative problem-solving, effective communication, and a self-motivated approach.
Lead W Heart
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Founder | Keynote SpeakerLead W Heart Sep 2024 - PresentLead w Heart is a business dedicated to inspiring and equipping leaders to embrace their authenticity and become the best possible leaders and humans by aligning their actions with their individual truths.
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Director, Global Customer SuccessProcore Technologies Sep 2023 - Sep 2024Carpinteria, Ca, UsLead the Global Strategic Customer Success team, overseeing Customer Success Managers across the EEUU, UK, and APAC regions, responsible for cultivating relationships with our largest global customers and achieving both individual and team Key Performance Indicators (KPIs). Spearheaded initiatives to drive expansion and retention of strategic business by implementing success strategies like risk mitigation and forecasting, with a keen focus on enhancing both employee and customer satisfaction. Mentor and manage the team to adopt industry best practices, take ownership of their metrics, and develop clear career paths. -
Director, Customer Success LatamProcore Technologies Mar 2020 - Sep 2023Carpinteria, Ca, UsDirected and mentored Customer Success leaders across the LATAM region, developing and implementing standard operating procedures (SOPs), strategies, and trend analyses to optimize revenue generation and pipeline growth. Played a pivotal role in enhancing team performance by gathering and analyzing customer feedback and standardizing business processes, resulting in improved customer outcomes and increased business results in alignment with key performance indicators (KPIs).
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Senior Manager Customer SuccessCompeat Restaurant Management Software May 2019 - Mar 2020Austin, Texas, UsDrove retention and expansion of key enterprise accounts by establishing systems like account plans, adoption plans and executive sponsorship. Developed risk mitigation strategies for such as recurring site visits to obtain voice of the customer, revision of support tickets in order to provide accurate training plans and affect time to value. -
Senior Manager Consulting ServicesAccruent Apr 2016 - May 2019Austin, Tx, UsDrove healthcare, higher education, and public sector verticals to exceed revenue targets analyzing trend data to understand when to start engaging customers during their life cycle. Created and Implemented methodology of strategic initiatives such as Managed Services programs resulting in multi-year recurring revenue contracts. -
Project ManagerOchsner Health System May 2014 - Mar 2016New Orleans, Louisiana, UsDirected organization-wide quality improvement plans and spearheaded initiatives utilizing methodologies like Six Sigma to pinpoint inefficiencies, resulting in substantial cost savings. Led cross-functional project teams in identifying and evaluating process gaps, recommending and implementing changes that significantly reduced time expenditures. Ensured adherence to project management standards and best practices. -
Financial AnalystOchsner Health System May 2013 - May 2014New Orleans, Louisiana, Us
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Pre-Service SupervisorOchsner Health Jun 2011 - May 2012New Orleans, Louisiana, Us
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Personal BankerJpmorgan Chase Jun 2010 - Jun 2011New York, Ny, Us -
International Franchise Sales DirectorFroots Franchise Dec 2009 - Apr 2010
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General ManagerFroots Franchising Oct 2006 - Dec 2009
Eliana Barousse Skills
Eliana Barousse Education Details
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Penn State UniversityOrganization Development And Change -
University Of FloridaBusiness Adminitration/Marketing
Frequently Asked Questions about Eliana Barousse
What company does Eliana Barousse work for?
Eliana Barousse works for Lead W Heart
What is Eliana Barousse's role at the current company?
Eliana Barousse's current role is Global Customer Success & Experience Leader | Consultant | Keynote Speaker | Founder Lead W Heart.
What is Eliana Barousse's email address?
Eliana Barousse's email address is el****@****ore.com
What schools did Eliana Barousse attend?
Eliana Barousse attended Penn State University, University Of Florida.
What skills is Eliana Barousse known for?
Eliana Barousse has skills like Marketing, Spanish, Strategy, Team Leadership, Customer Service, Leadership, Management, Training, New Business Development, Crm, Public Relations, Social Media.
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