Eliana Elhamaoui Email & Phone Number

Londonderry, Nh, Us

Londonderry, Nh, Us

Concord, New Hampshire, United States

Plaistow, New Hampshire, United States

• Online bookkeeping and accounting services using QuickBooks• Record all transactions and post debits and credits• Produce financial statements and reports for the general manager• Reconcile or note and report any differences found in the records• Work with the General Manager to create marketing strategies based on the client's target audience and market needs• Follow up on bills and payments with all customers and mostly VIP providers/customers

Manchester, New Hampshire, United States

• Supervise a team of 6 to 10 employees daily in a hybrid office• Interview, hire, onboard, and train new scheduling coordinators• Design and update a training procedure for all the new call center coordinators after assessing their level of performance• Use the Kirkpatrick model to determine training KPIs and help employees improve their skills and maintain company standards• Tailor a workflow to simplify call center employee onboarding and reduce the time it takes to onboard the new hire• Provide a daily, weekly, and monthly data analysis report to upper management and leadership team• Handle all facets of performance management including payroll, performance evaluations, and corrective action. Ensure that the coordinators' procedures comply with DOL, Medicaid, HIPAA, and local, state, and federal regulations reporting to HR• Coordinate with the IT Department on all tech issues, especially all computer and phone issues for the entire scheduling team• Provide direct support to the Marketing team, create ideas and market needs• Handle customer and staff feedback immediately, professionally, and until a satisfactory resolution is reached • Contribute thoughtful ideas for planning and development of the department’s procedures and strategic initiatives • Member of the Leadership Council committee

Monterrey Area, Mexico

Monterrey, Nuevo León, Mexico

• Responsible for a staff of 20 employees• Executed at least two projects a month • Organized more than 50 events for multiple casinos successfully• Carried out Sales of Cash Systems and Services to more than 150 companies such as Televisa, Caliente, Hollywood• Qualified sales leads, generating and receiving 20-30 calls per day• Created over 1000 direct mailings, established a targeted customer base and quality prospects• Assisted the Marketing Manager in creating and presenting various advertising options to clients based on their preferences• Supervised book production and printing processes• Designed covers for books and important marketing material• Work successfully in a cross-functional environment to achieve company goals• Filed confidential customer documents

San Pedro, Nuevo Leon, Mexico

Zihuatanejo, Guerrero, Mexico

• Interviewed, trained, and onboarded new staff implementing accommodated training for excellent performance• Provided supervision and quality-control checks for the production and sales team• Attended scheduled team progress meetings and provided production and sales progress status reports to the team• Provided technical support and guidance to assigned sales staff• Ensured appropriate sales guidance is used according to the company policies

Beirut, Beirut Governorate, Lebanon

• Established viable sales leads through proactive networking activities, resulting in the development of business relationships with major business organizations• Contracts and policies translations• Launched new business development initiatives into the international market• Responsible for 20 employees and 2 factories