Available for translation of commercial or personal documents (reports, letters, websites, etc.) for Spanish-to-English and English-to-Spanish.

LATINO NEW PRODUCT & BUSINESS DEVELOPMENT • Developing a full market research plan from research methodology proposal through final selection of new Spanish-language products. • Performing competitive analysis and product analysis within Latin American market segments inside and outside the US. • Improving bilingual communications skills.PRODUCTION • Digitizing books by producing scans of original backlist catalog titles and using graphic design software (Adobe Photoshop) to polish document contrast and text alignment. • Preparing printer-ready digital book files for new press runs and e-book development.SALES FULFILLMENT • Processing real-time web sale orders with the MAS200 Enterprise Resources Planning software system • Ensuring proper shipping fulfillment data and order archiving.SALES ANALYSIS & KNOWLEDGE MANAGEMENT • Identifying critical sales return figures, preparing data tracking spreadsheets for analyzing Ingrams (Largest wholesale book distributor) client account productivity. • Implementing a digital server library for improved archival and accessibility of client account data and product development publisher files for over 600 current and discontinued products. • Enhancing catalog efficiency tracking by valuing catalog-placement on a product-by-product and page-by-page basis (with a “real estate”-inspired model) and cross-referencing historical sales data.

• Awarded “Star of Excellence” for unsolicited praise from a customer for service above and beyond the duties of the position.• Developed excellent inter-personal business and language skills, ethical leadership, decision-making and teamwork through full-time experience in customer service.• Experience in responsible position that require dedication and teamwork under pressure.

• Personally communicated business initiatives to corporate partners.• Implemented customer satisfaction strategies.• Archived, maintained and updated company financial documents,IT equipment and website information.