Eliana Ha Email & Phone Number

Westminster, Ca, Us

Garden Grove, California, United States

- Collect payments and place orders on merchandise for an average of 20 customers- Communicate clearly with customers about order status updates- Maintain an Excel sheet master list that details the status of payments and orders- Built customer relationships to gain trust and loyalty

- Create and track Purchase Orders with 13 different vendors to manage product inventory, ordering for buyers and restocking as necessary- Follow up with vendors to ensure smooth deliveries, troubleshooting any delays- Answer and redirect an average of 20 incoming customer calls to the appropriate departments daily- Handle incoming and outgoing emails with customers on a daily basis, as well as keeping them updated with order statuses- Ensure orders are shipped at a timely manner per day- Check in returned merchandise and carefully inspect for flaws- File carrier claims and follow up until completion- Create new and edit current eBay listings to reflect accurate prices, handling time, and stock availability

- Assisted in vetting Twitch influencers for livestream campaigns- Performed research and market analysis activities- Researched potential influencer collaborators for opportunities to advance AHA’s priorities in the streaming space- Assisted in pulling streaming campaign reports and tracking of top clips and hyperlinks for media dashboard report and overall reports

- Fostered the personal, social, and academic development of 50 first-year students both individually and as a community- Served as a resource to further students’ success on campus, directing them to relevant campus resources such as counseling, social opportunities, tutoring, etc- Planned, advertised, and hosted programs for residents that build community and help residents succeed- Responded to and document student behavior that is in violation of Residential Life and Campus policy- Served on an on-call duty rotation, responding to after-hours community needs, policy violations, and emergencies- Maintained confidential information of sensitive situation

- Managed TikTok and Twitter pages with 71.5k followers and 28.8k followers, respectively- Assisted with creating and editing engaging video and photo content for TikTok and Patreon, obtaining an average of 1.8 million views and 118,000 likes on TikTok- Increased follower growth rate by 12.72%, video views by 810.27%, likes by 698.34%, comments by 589.11%, and video shares by 2,294.9% on TikTok within 4 weeks- Conducted interviews and produced media coverage on red carpet movie premiere events - Analyzed social media analytics to effectively measure top performing content- Maintained positive relationships with audience by responding to an average of 320 comments daily- Evaluated new trends to develop video content ideas pertaining to the brand

Huntington Beach, California, United States

- Learned and used C# coding under guidance of a mentor on various calculation projects using Visual Studio- Brainstormed with designated Integrated Product Team (IPT) of 6 members on ideas and scheduling of the internship program- Generated weekly meeting notices for all interns using Microsoft Outlook

Bachelor Of Science - Bs, Business Administration, Marketing Concentration

Education record

Activities and Societies: American Heart Association Club President, Field Hockey Sub-Captain, UNICEF Club Treasurer, National Honor.