With over 10 years of experience in various sectors, I am a multi-skilled professional with expertise in insurance and real estate. I have a proven track record of leading teams, executing effective plans, and delivering superior results for my clients and employers.As the Claims Manager at Lemonade, I coordinate with the claims and leadership team to enhance the customer experience, the coverage decisions, the claims handling, and the key performance indicators. I also mentor and coach my direct reports, ensuring 100% retention rate and internal promotions. I leverage my communication, negotiation, data analysis, and project management skills to support efficiency and growth for the company. As a Real Estate Agent at Berkshire Hathaway, I guide buyers and sellers through the complex process of real estate transactions. I create and manage a newsletter with the latest market trends and expert advice, increasing client retention. I also prepare and review legal documents, schedule and conduct property showings, and advocate for my clients during sales negotiations. I use my customer service, marketing, and legal skills to provide exceptional service and value. I am passionate about helping people achieve their goals, whether it is finding their dream home, getting the best deal, or resolving their claims. I am always eager to learn new skills and expand my knowledge in different fields. I am a driven, adaptable, and collaborative professional who thrives in challenging and dynamic environments.