As a Customer Success Specialist at Omnibees, I help hoteliers optimize their online distribution and revenue management strategies. With over 6 years of experience in the hospitality industry, I have a strong background in food and beverage, hotel management, and pre-opening operations. I am passionate about delivering exceptional customer service and creating long-term relationships with my clients. I have an MBA in Gastronomy and Events from Universidade Anhembi Morumbi, and a certificate in Creating Executable Business Strategies from Stanford University. I also have skills in advertising, front office operations, and accounting, which enable me to understand and address the needs and challenges of my customers. My goal is to empower hoteliers to achieve their business objectives and grow their market share.