Operator Relations Senior Manager-Mea Region
Current
Apr 2022 - Present
AeroLeads people directory · profile
Eliane Mema Email & Phone Number
Operator Relations Senior Manager-MEA region
at
Sinch
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Operator Relations Senior Manager-MEA region
Location
Dubai, United Arab Emirates
Company size
Who is Eliane Mema? Overview
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Quick answer
Eliane Mema is listed as Operator Relations Senior Manager-MEA region at Sinch, a with 759 employees, based in Dubai, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Eliane Mema.
Eliane Mema previously worked as International Roaming and Carrier Business Manager at Africell Group and International Roaming and Carrier Business Supervisor at Africell Group. Eliane Mema holds Master Of Business Administration (Mba), Business Administration And Management, General from Université La Sagesse - Uls.
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Email format at Sinch
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Sinch
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Profile bio
About Eliane Mema
Customer-Centric professional with over 12 years of experience in the Telecom sector. Built strong working partnerships with 500+ mobile operators worldwide. Excelled in customer service, as well as in identifying means to improve customer experience. Accustomed to analyzing financials, and monitoring Key performance indicators. Strong in dealing with business tools and understanding business metrics. Demonstrated an ability to manage projects simultaneously and effectively. Skilled in Roaming, Negotiation, A2P, carrier business, Sales, Accounting, Accounts Payable, and Management. Email: eliane_mema@hotmail.comAREA OF EXPERTISESales | Building vendors partnerships | Purchase | Catalog operations | Customer experience | Revenue Assurance | IFRS Certification | Accounting | Financials | Business analysis | Key performance indicators | Reporting and Analysis | coordination between technical and commercial | sourcing vendors | revenue monitoring | Business analytics | Evaluate Vendors.
Listed skills include Invoicing, Accounting, Telecommunications, Sales, and 13 others.
Current workplace
Eliane Mema's current company
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Sinch
7 roles
Eliane Mema work experience
A career timeline built from the work history available for this profile.
International Roaming And Carrier Business Manager
-Established and maintained strong partnerships with more than 500 mobile operators worldwide, by providing the best-discounted rates on the voice, roaming, P2P and A2P business.-Negotiated agreements with different providers, managed purchase and catalog operations, supported the technical team to organize the onboarding process with new vendors.-Defined the end-user tariffs and retail bundles, by analyzing the competitors’ prices and the markup.-Formulated roaming, international voice, and SMS traffic reports checked the financials, analyzed and monitored KPIs, defined problems to come up with solutions.-Managed and trained a team in the Democratic Republic of Congo, Uganda, Sierra Leone, and The Gambia.-Collaborated with internal and external teams to handle billing and operational processes.
Jan 2021 - Mar 2022
International Roaming And Carrier Business Supervisor
May 2018 - Dec 2020
International Roaming Coordinator
Coordinator and contact for Voice,CAMEL, data and commercial agreement and launches for Africell Sierra Leone & Africell DRC & UgandaMonitor and analyse roaming traffic and revenues for Africell Gambia, Africell Sierra Leone & Africell D.R.C and Africell UgandaCollaborate with internal & External teams to create billing/operational processes,implement service launches and gather requirements from internal functional teams to support roaming relationship.Coordinate and monitor the process of IREG/TADIG for Voice and CAMEL.Build and maintain roaming database up to date.Setting all prepaid rate plans for CAMEL for Africell Sierra Leone.Roaming Inbound and Outbound Revenue AnalysisHandle IOT discounts agreements and IOT reconciliationResponsible for the outstanding and settlement balance for all the operations
Feb 2015 - May 2018
Corporate Sales Coordinator
-Developed and maintained customers database, reached out to new companies. -Followed up with corporate clients, listened actively to their complaints and requests, and provided quick solutions: bills disputes, service not working… -Coordinated with key account managers to schedule appointments, facilitated internal communication with clients and different entities in the company.-Prepared the End of Month sales closing and sales reports, analyzed the revenues, and Interpreted results with managers
Sep 2013 - Feb 2015
Accounts Payable Accountant
Communicating with suppliersPaying suppliers invoicesAccounting and banks transactions Suppliers reconciliations
Mar 2012 - Sep 2013
Customer Service Representative
Answering clients calls and helping them regarding a complaint or a requestInternal Follow up concerning a client's problem
Jun 2010 - Feb 2012
Team & coworkers
Colleagues at Sinch
Other employees you can reach at sinch.com. View company contacts for 759 employees →
TG
Tatiana Garcia
Colleague at SinchCampinas, São Paulo, Brazil
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SY
Sudhanshu Yadav
Colleague at SinchNoida, Uttar Pradesh, India
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DP
Daniel Panhan
Colleague at SinchGreater Campinas, Brazil
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MG
Matthew Gilbert
Colleague at SinchOswego, Illinois, United States
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DK
Daniel Klaus
Colleague at SinchPorto Alegre, Rio Grande Do Sul, Brazil
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BG
Bryan Gough
Colleague at SinchSeattle, Washington, United States
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AS
Aman Srivastava
Colleague at SinchNoida, Uttar Pradesh, India
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NH
Noëlle Hussein-Agha
Colleague at SinchFrance
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SP
Surendra Pal
Colleague at SinchKanpur Nagar, Uttar Pradesh, India
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АК
Аня Король
Colleague at SinchKyiv, Kyiv City, Ukraine
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Tatiana Garcia
Colleague at SinchCampinas, São Paulo, Brazil
View →
SY
Sudhanshu Yadav
Colleague at SinchNoida, Uttar Pradesh, India
View →
DP
Daniel Panhan
Colleague at SinchGreater Campinas, Brazil
View →
MG
Matthew Gilbert
Colleague at SinchOswego, Illinois, United States
View →
DK
Daniel Klaus
Colleague at SinchPorto Alegre, Rio Grande Do Sul, Brazil
View →
BG
Bryan Gough
Colleague at SinchSeattle, Washington, United States
View →
AS
Aman Srivastava
Colleague at SinchNoida, Uttar Pradesh, India
View →
NH
Noëlle Hussein-Agha
Colleague at SinchFrance
View →
SP
Surendra Pal
Colleague at SinchKanpur Nagar, Uttar Pradesh, India
View →
АК
Аня Король
Colleague at SinchKyiv, Kyiv City, Ukraine
View →
3 education records
Eliane Mema education
Master Of Business Administration (Mba), Business Administration And Management, General
Bachelor'S Degree, Accounting And Auditing
General Sciences
Notre Dame Des Apotres
FAQ
Frequently asked questions about Eliane Mema
Quick answers generated from the profile data available on this page.
What company does Eliane Mema work for?
Eliane Mema works for Sinch.
What is Eliane Mema's role at Sinch?
Eliane Mema is listed as Operator Relations Senior Manager-MEA region at Sinch.
Where is Eliane Mema based?
Eliane Mema is based in Dubai, United Arab Emirates while working with Sinch.
What companies has Eliane Mema worked for?
Eliane Mema has worked for Sinch, Africell Group, and Alfa Telecommunications.
Who are Eliane Mema's colleagues at Sinch?
Eliane Mema's colleagues at Sinch include Tatiana Garcia, Sudhanshu Yadav, Daniel Panhan, Matthew Gilbert, and Daniel Klaus.
How can I contact Eliane Mema?
You can use AeroLeads to view verified contact signals for Eliane Mema at Sinch, including work email, phone, and LinkedIn data when available.
What schools did Eliane Mema attend?
Eliane Mema holds Master Of Business Administration (Mba), Business Administration And Management, General from Université La Sagesse - Uls.
What skills is Eliane Mema known for?
Eliane Mema is listed with skills including Invoicing, Accounting, Telecommunications, Sales, Customer Service, Negotiation, Project Planning, and Team Leadership.
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