Eliane Mendy Email & Phone Number

Atlanta Metropolitan Area

Create import/export documentation both within and outside of the scope of SAP• Process and ensure accuracy of customs documentation.• Assist freight forwarders and customs brokers with import and export issues associated withall shipments.• Track, trace and report shipments to ensure timely delivery to all the Company’s warehousesfor Sales Planning Teams• Assist in handling and resolving freight claims.• Compliance, per U.S. Customs rules and regulations, inclusive of recordkeeping.• Complete export shipment process, including but not limited to drayage arrangement, whichrequires coordination with internal departments and external vendors (booking, documentpreparation, tracking and tracing)• Book US export orders annually with air or ocean carriers via EDI, or email• Input booking details to ERP system and SAP keep updated with numerous changes• Work closely with ocean carrier operations and drayage dispatch on EQ (container or chassis)issues• Maintain SOP (standard operating procedures) and customer profiles including key contacts,special requirements, and preferred routings/services/carriers• Support the team that are deemed necessary by manager

Atlanta, Georgia, United States

Responsible for ensuring legal compliance and providing export administration and control within government rules and regulations, including appropriate licensing for shipments.• Review contracts for required clauses and identify omissions. Provide customer support at the desk level to all internal and external customers, vendors, suppliers, agents, and government agencies to ensure coordination and logistics of shipment.• Prepare spot price quotations for branch air export departments upon request• Route and book air export traffic• Communicate daily with branch air export staff to resolve shipment• Prepare gateway consolidation files • Initiate, prepare, process, and assemble all required airline documentation for a consolidation • Consolidate cargo to achieve the best net cost and benefit to the company, and understand company accounting principles and job costing• Rate airline MAWBs correctly taking advantage of special contracts.• Manage workload to ensure readiness and delivery of cargo and documentation to the airlineby the flight cutoff• Perform track and trace functions and update files with events and "flown as booked"information• Initiate airline claim process for damaged and lost cargo as needed, negotiate spot rates withairlines, and help research and resolve operational problems• Assist management in maintaining flight / consolidation schedule, and file reconciliationprocess• Assist in training of new or less experienced gateway staff members, display leadership skillsand lead by example to foster positive environment and relationships with branch air export departments

Atlanta, Georgia, United States

Grew business 100% in first year. Acquired my own clientele, selling financial products to plan financial futures, execute plans and track the progress• Built and nurture relationships that enabled me to be a business resource and. The point man to cross sell clients. Forged relationships that positioned me to receive a study growth in my business.• Provide 1 on 1 coaching to services associates and led Partnership contract underwriting• Increase sales as the top salesperson in freight forwarding services and insurance sales• Identifying Cross-selling & referral opportunities achieve over 200% referral targets• Identify and resolve client issues• Attend professional development and training sessions on a regular basis• Responsible for the account management, portfolio management and risk mitigation for a$750, 000.00 region. This was achieved through 1) risk analysis, 2) negotiations and collections, and mentoring/training/re-education. Responsible for client business model analysis and process improvements.• Responsible for providing fast and secure contract negotiation and execution with clients as well as managing all administrative communication within designated region. This included tracking and reporting of sales contract closings and loan activations and client business modeling.• All quota and goals were met or exceeded for each reporting cycle.

Atlanta, Georgia, United States

Managed operational marketing programs to drive awareness and sales for International Air Freight services from Shippool’s mobile application.Led partner programs at all large Ethnic Food and Markets retailers.Led pivotal brand initiative: "Black Friday, Holiday’s shipments after sales" from idea generation to creative communication, including development of an online promotional mechanic and viral video.2• Developed a Shippool Branded Shopper Marketing communication strategy (based on key usage occasions), which gave parameters to agencies on how to communicate the brand proposition through sales operation plans.

Atlanta, Georgia, United States

Preparing the daily cash/check deposit and ordering change as needed• Enter accurate information into data sheets and tracks variances and mistakes when they occur• Performed customer service and cashier functions and managed potential loss through buggy management, refund/override minimization.• Provide exceptional customer service and engage in constant communication with regional

Dunwoody, Georgia, United States

Provided support with the maintenance of electronic and paper information, filling/retrieval methods, systems and/or formats; processing activities of a clerical nature• Typing/word processing and inputting data/information; receiving and forwarding high volume calls and other inquiries to appropriate personnel; performing cross-functional support functions

Mba, Business Administration And Management, General

Bachelor'S Degree, Organizational Communication With A Minor In International Affairs

Certificate, Marketing Analytics