Global Village August 2014 – Present • Followed the proper guidelines and rules for providing accurate detail(s) of the conversation between both clients and case managers.• Work well under pressure, understanding diverse, cultural background of different clients. • Rendered explanation of the idiomatic expressions and cultural nuances to avoid miscommunication to clients and supervisory personnel

• Excellent customer service and problem-solving skills • Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the limited English proficient client• Excellent listening, retention and note-taking skills to maintain a high level of accuracy• Understanding of protocol & terminology in the following industries: Medical, Insurance, Educational and Legal• Work experience in language-related fields such as health training, translation/interpretation and • Multitasking and organizational skills• Fluent in both Creole and English and 6+ years of experience • Ability to concentrate and to stay detached from the conversation, remaining neutral and objective at all times and following client's instructions closely Provides Legal, Medical and school Interpretation services for various Hospital and Government Agencies.

Medical and Legal Interpretation

Catholic Diocese Of San Diego June 2011 - Present• Provided documents translation services in both languages• Furnished translation services for orientation and job training in both languages• Contributed translation services for both medical and legal for refugee clients• Assisted in client’s food training certificate sessions• Worked with doctors and nurses to provide an appropriate translation(s) to the client with diverse cultural and educational background