Elias Okafor Email & Phone Number

Federal Capital Territory, Nigeria

Nigeria

My current responsibility is in ensuring the management of bank users of IT and IT products (software, hardware, network, applications, etc) are supported in delivering services to the bank's customer.Also, two basic channels of service delivery to the bank customers have been identified vis-a-vis ATM and POS. Targeted availability of 90% in 2011 was surpassed by 2% and a new target is fixed for 2012 at 95%.Details of functions include vendor selection, SLA management, ATM and POS… Show more My current responsibility is in ensuring the management of bank users of IT and IT products (software, hardware, network, applications, etc) are supported in delivering services to the bank's customer.Also, two basic channels of service delivery to the bank customers have been identified vis-a-vis ATM and POS. Targeted availability of 90% in 2011 was surpassed by 2% and a new target is fixed for 2012 at 95%.Details of functions include vendor selection, SLA management, ATM and POS deployment, recormendation for purchase of ATM brands and monitoring strategy. Show less

This position covers but not limited to the following areas:1. Certify applications to be deployed on the production environment.2. Tuning of SQL commands to ensure efficient queries are deployed. 3. Support users to resolve issue resolution from the limitations of the package in used in other to meet the corporate business needs.4. Assist in integration of third party applications to the core application as to provide an interface to the existing applications.5. Assist… Show more This position covers but not limited to the following areas:1. Certify applications to be deployed on the production environment.2. Tuning of SQL commands to ensure efficient queries are deployed. 3. Support users to resolve issue resolution from the limitations of the package in used in other to meet the corporate business needs.4. Assist in integration of third party applications to the core application as to provide an interface to the existing applications.5. Assist in managing the corporate database as it relates to performance, tuning, backup and recovery strategy.6. Processing of the monthly and periodic revenue of the organisation in other to produce the Profit & Loss position.7. Manage scheduled daily services and process for the processing of the daily transactions and prepare the system for next day operation.8. Administer a holistic approach in solving application issues and co-ordinate with the application providers and vendors for faster results. Show less

Ensure that various units and departments outside the IT department get their monthly, quarterly, and yearly reports promptly and accurately.Also daily reports are not excluded. The flexibility of the users generating their own reports from a predefined and redefined database that is more of a data-mart makes it more interesting.

This position covers but not limited to the following areas:1. See to the operations of the bank and how it affects the daily transaction processes2. Schedule batch jobs that are to run for the day, maintain calendar for the application and set static data on which the application runs.3. Manage space utilizations on the IBM server to ensure successful end-of-day and begin-of-day processes.4. Prepare the bank for next day operations and ensure that all user related issues as… Show more This position covers but not limited to the following areas:1. See to the operations of the bank and how it affects the daily transaction processes2. Schedule batch jobs that are to run for the day, maintain calendar for the application and set static data on which the application runs.3. Manage space utilizations on the IBM server to ensure successful end-of-day and begin-of-day processes.4. Prepare the bank for next day operations and ensure that all user related issues as solved or escalated to the appropriate units.5. Manage accurate run sheet and duty roaster for my team members to provide 24/7 service to the bank customers Show less

Mba, International Business

B.Sc, Computer Science