L2-L3 remote IT support for end users. Cloud and on-prem infrastructure management. Coordinate the IT support team (4 members).Coordinated technology transitions with customers (onprem-to-cloud and cloud-to-cloud) for file storage, email, Remote Desktop environments, etc.Worked with SMB customers on consolidating technology platforms.

El Jumillano (www.somoselagua.com.ar) is the leading bottled water manufacturer and distributor of Argentina. With a fleet of 150 trucks, delivers to 130.000 customers every week.Main goal: Support Business operations and projects by applying technology and process analysis.Tasks done:Perform corrective and preemptive maintenance for end user and backend infrastructure, new deployments and technology migrations. Including workstations, servers, networking devices, WI-FI and an extensive fleet of mobile devices.1st level support for software: standard applications, online and local services, and core business applications including mobile APPs.Manage IT assets inventory, renewal plans, deployment and licensing compliance. Work as a key user in small software development projects, bringing together the company`s needs and the programming team. Manage the software lifecycle (design, test, deploy, support, upgrade).Help all departments finding technology solutions to specific needs or daily operation.Administer electronic security systems (CCTV, alarm, access control).Technologies used: VMware ESXi, Fortigate, HPE servers, VLAN, VPN, MS-SQL, AD/GPO, Google Workspace, Google Cloud Plataform, LAMP servers, VeeamLead the IT team, comprised of one support specialist and one infrastructure and network engineer

Medix (www.medix.com.ar). Founded in 1972, Medix designs and manufactures best of breed technology for new born care.Tasks:Maintenance of End user computer infrastructureMaintenance of Server and network infrastructureManagement of 3rd party IT service providers and supplyersUse of ServiceDesk ticketing system.Supporting the company Quality Policy and ISO standardsLead of Facilities and Security.Systems managed:AD - Exchange - WSUS - MS-SQLOffice 365 - Exchange onlineSymantec Backup Exec Symantec Endpoint ProtectionSAP NetWeaverVMware ESXi

Vigilant Technologies (www.vglnt.com) is an Israel based company that designs and manufacture state-of-the-art surveillance and security systems for public spaces and big premises like large companies, shopping malls, airports, campuses, casinos, etc.Task Done: Support and deployment of IT and CCTV equipment that comprises the Ezeiza Intl Airport´s CCTV system. Ezeiza is the main and biggest airport in Argentina.Equipment supported: • 600+ cameras (analog and IP)• 60+ Linux based A/D Video Encoding appliances.• 30+ Windows based servers (DVRs, NVRs, image processors, remote gateways, etc)• 20+ Windows based monitoring terminals equipped with CCTV joysticks• 2 videowalls with touch screen remote management interfaceNote: This was a freelance activity.

IplusB (www.iplusb.com) is a Value-Added reseller and ingtegrator of software and hardware for managing the lifecycle of multimedia assets.Tasks done: Customer support regarding MAM (Media Asset Manager), ingest, transcoding, playout and archiving software, and it´s IT infrastructure.• 1st level support for hardware infrastructure, such as: servers, internal and external storage, storage appliances, high density tape libraries, and more…• Diagnose and correct or escalate software issues reported by customers.• Responsible for customers support tickets life until a solution is reached.• Management of new deployments, performing hardware and O.S. installation, and coordinating with software vendors (abroad) and customers (local) the configuration and start-up of the systems.• Customers are IT engineers from Argentina´s top TV stations and production companies.

Pensado para Television (https://es.wikipedia.org/wiki/Pensado_Para_Television) was a mid-size TV production company.Tasks done: Managed and maintained all IT infrastructure and internal customer support with a team of 2 collaborators, reporting to the corporate IT Manager.• Hardware and software maintenance of 200+ workstations: Windows O.S., Office tools, Video editing and 3D composing software, etc.• Hardware and software maintenance of 20+ servers both physical and virtual: Windows servers: MS-SQL, AD, WSUS, IIS, ERP system. Solaris/Linux servers: MySQL, SAMBA, software RAID (ZFS).• Backup management: Veritas/Symantec Netbackup and LTO tape libraries.• Network: wiring, wiring closets, switches, network services (DHCP, DNS, WINS), wi-fi, and more…• Network connectivity: Internet service, End-to-End external connections, site-to-site and client-to-site VPN.• Network security: firewall (Fortigate, Mikrotik, Linux PF).• Other services: Networked printing, access and attendance control, CCTV, and more…• Management of IT´s: assets (including mobile fleet), annual CapEx and OpEx, external service contractors.• Collaborated with the Broadcast Video tech staff regarding PC based video capture and transcode, non-linear editing stations, I/O video interface cards (Blackmagic design, AJA), A/V cabling (analog and digital), VTRs (Sony BetaCam SP), DVRs (Sony XDCAM), IP based remote video links (Q-Vidium), Fast file transfer systems (Aspera), etc.• Maintenance of Argentina´s biggest TV archive, with 200.000+ VHS tapes and 1,4 Petabytes of digital TV footage.• Technical management of www.diarioregistrado.com, a traffic-intensive news site (1.000.000+ daily hits). Concept design of its new back-end editor and admin interface.

Core Security Technologies (www.coresecurity.com) develops state-of-the-art Information security and threat assessment software.Task Done: • Internal IT support for both Buenos Aires (100+ employees) and Boston offices (20+ employees), regarding workstations (hardware and software), networking (wiring and services), VoIP (SIP devices).• In charge of company backups.• Windows server management (AD, WSUS).• Printing sharing under Linux servers.Achievements: Successfully planned and executed both Buenos Aires and Boston offices moving, including network equipment, server infrastructure, etc.

United Virtualities (www.unitedvirtualities.com) started as an online advertising agency, and has evolved to be a full blown “digital experiences” developer.Task Done: Internal IT Support for users and workstations (30+) from BA and NY offices, backups, Windows servers management, network and telephony infrastructure, and more…• Windows servers hardware and software support and administration, including AD, Exchange, ISA.• Windows workstation hardware and software support• Backups management• Network wiring and equipment maintenance• Phone support for New York office employees.• Remote management and maintenance of several Windows Servers, located in Canada and China datacenters.

WestCorp (www.westcorp.com.ar) is an electronic surveilance, CCTV and Smart Building contractor.Tasks done:Installation and maintenance of computer systems, regarding Westinghouse Security Electronics access control systems.WinNT servers running Oracle 7 databases, client application (Oracle Forms), etc.Internal help desk and support.Achievements: Y2K software migration across the country and abroad.