With a degree in International Business Administration & Information Technology, my core competencies include new business development, customer relationship management, training, negotiations, and process analysis & improvement. I have a proven record in successfully increasing the occupancy rate, revenue, and customer satisfaction, by implementing innovative marketing strategies, enhancing the quality of the facilities and amenities, and fostering a culture of excellence and teamwork among the staff. I am fluent in English, Spanish, Dutch and French, and I have worked in nine different countries, gaining valuable insights into the diverse needs and expectations of the guests and the stakeholders. I am also passionate about learning and development, and I have completed professional courses in Management & Leadership, Life Coaching & Mindfulness, and Communication & Marketing. My moto is to deliver exceptional hospitality and memorable experiences to the guests, while ensuring profitability and sustainability.