• Responsible for ensuring compliance with corporate governance and regulatory requirements, including Environmental, Social, and Governance (ESG) responsibilities.• Oversaw daily operations of the Cord Blood (CB) and Cord Tissue (CT) sample collections, processing, kit manufacturing, and kit distribution.• Investigated and addressed non-conformance and product deviations.• Managed budget planning and financial oversight (P&L) to ensure operational efficiency, including CAPEX reviews, FTE headcount management, and cost control for external services.• Designed and implemented a contingency plan to maintain essential services during emergencies, including staffing and equipment failures.• Maintained the Quality System within CB and CT collections and processing operations, ensuring compliance with TGA and NetCord-FACT standards.• Provided general and technical guidance to Collections and Lab Managers and staff.• Monitored processing operations through quality and operational metrics evaluation.• Coordinated the implementation of sample-related procedures and methodologies in compliance with internal policies and external regulations.• Co-authored policies, processes, and procedures to enhance operational efficiency.• Managed laboratory facilities, promoting environmental health and safety through adherence to safety practices.• Effectively resolved issues related to sample receipt, processing, and storage.• Reviewed and developed environmental monitoring programs based on data analysis.• Provided technical support to stakeholders, facilitating effective collaboration.• Assessed laboratory performance using KPIs and recommended improvements.• Prepared for and represented the laboratory in internal and external audits, ensuring thorough follow-through on action items.

• Managed a team of 9 operators to ensure efficient operations within the Microbiology Department.• Oversaw the maintenance of testing records, ensuring compliance with all regulatory and legislative requirements.• Ensured the calibration, maintenance, validation, and requalification of microbiology laboratory equipment in adherence to GMP standards.• Promoted safe work practices and maintained high-quality standards in the laboratory environment.• Developed and assessed microbiological testing procedures for materials and products, ensuring compliance with GMP, safety, corporate, regulatory, and legislative requirements.• Reviewed and enhanced environmental monitoring programs based on data trending analysis to drive continuous improvement.• Provided technical support to stakeholders, facilitating effective communication and collaboration.• Monitored laboratory and production procedures, recommending and implementing improvements in standards and efficiencies.• Led projects to generate supporting data for customer requirements and laboratory practices.• Proactively reviewed and suggested enhancements in testing methodologies and processes to increase efficiency.• Managed the training, development, and performance of direct reports to foster team growth and capability.• Assessed laboratory performance using KPIs, recommending and implementing necessary improvements.• Conducted project work to align with customer needs and internal practices.• Prepared for and represented the laboratory in internal and external audits, ensuring thorough follow-through on action items.

• Managed P&L responsibilities, including CAPEX reviews, FTE headcount management, and cost control for laboratory services. Oversaw annual budgeting and forecasting, conducting regular financial reviews and reporting to senior management. Directed the procurement and utilization of lab consumables and equipment to ensure operational efficiency.• Developed and implemented an annual business plan for laboratory operations, fostering a high-performing team through effective supervision and staff development. Enhanced operational management systems and best practices, driving continuous improvement across all functions.• Planned and maintained resource needs, ensuring equipment, materials, and personnel were available to meet client service standards, including turnaround time and overtime limits. Standardized laboratory policies and procedures through comprehensive written guidelines and SOPs.• Established positive relationships with key personnel and customers, ensuring compliance with service agreements and contracts. Coordinated technical projects for clients within the main laboratories, ensuring successful execution.• Promoted a culture of efficiency and productivity through continuous improvement initiatives. Administered HR programs related to recruitment, retention, compensation, training, and performance appraisal, while developing training systems to enhance technical competencies of laboratory staff.• Supervised laboratory staff via Laboratory Managers and Team Leaders, ensuring effective day-to-day service delivery. Monitored administrative performance to maintain and improve operational and commercial efficiencies.

• Supervised and managed all laboratory staff on a day-to-day basis, assessing staffing needs and identifying opportunities for development and training.• Served as a NATA-approved signatory, ensuring compliance with regulatory standards.• Fostered a strong work ethic among staff to enhance operational effectiveness and productivity.• Built and maintained effective relationships with all stakeholders within the microbiology lab, promoting collaboration and communication.• Delivered high-quality GMP and GLP testing services to clients, ensuring adherence to industry standards.• Ensured the integrity of all testing and documentation in accordance with relevant accreditation bodies, including NATA, TGA, and ISO 17025.• Regularly reviewed the lab’s internal and external quality control performance, implementing corrective actions as necessary.• Maintained effective and efficient operations across all sections of the laboratory.

• Validated ELISA, in vitro, flow cytometry, and immunogenicity assays in compliance with GLP and TGA standards.• Implemented study-specific protocols, standard operating procedures (SOPs), and final reports, ensuring adherence to GLP standards.• Managed the compilation, analysis, and archiving of experimental data, ensuring accuracy and regulatory compliance.

• Established a GMP-compliant microbiology laboratory, overseeing the procurement of equipment and reagents.• Recruited and trained a team of lab analysts for microbiology testing, ensuring operational readiness.• Collaborated with internal stakeholders to address microbiological testing requests, facilitated the sample submission process, and reviewed data prior to test report release.• Developed microbial content testing capabilities for diverse product categories, including fabric & home care, hair care, and skincare.• Spearheaded the implementation of antimicrobial efficacy testing for beauty care products.• Built robust micro-testing validation processes and established environmental monitoring protocols in the lab.• Introduced rapid microbial screening technologies to enhance lab efficiency.• Trained analysts in growth promotion testing (GPT) of media, microorganism isolation, and identification using API kits and mass spectrometry.• Conducted microbial risk assessments for major cosmetic brands, including Head & Shoulders, Pantene, and Rejoice.• Launched the Quality Assurance (QA) Improvement and Health & Safety (H&S) program for the microbiology department.• Coordinated monthly microbiology lab checks, addressing technical QA errors and ensuring compliance.• Served as the primary contact for auditors, managing the execution of corrective and preventive actions (CA/PA).

Worked under Dr. Maroun Khoury, responsible for setting up a tissue culture room in addition to general lab maintenance. Key tasks included lentiviral production, isolation of hematopoietic stem cells from cord blood, and the isolation and maintenance of mesenchymal stem cells from fetal tissues. Played an integral role in establishing critical lab processes and maintaining high standards of cell culture techniques.

Worked under Principal Investigator Dr. Sai Kiang Lim at the Genome Institute of Singapore, contributing to key research projects. Core responsibilities included PCR, gene cloning, nucleic acid manipulation, bacterial culture, primer design, FACS analysis, and tissue culture, alongside extensive work with murine models. Gained experience working with both murine and human stem cell lines, including HUES9 and HES3 human embryonic stem cells. Played a significant role in research that led to the derivation of a lineage-restricted progenitor mesenchymal stem cell line. Co-authored a publication (2nd author) and contributed as a co-inventor on the associated patent for deriving the cell line.