Elias Mendoza Email and Phone Number

•Educating potential clients about CTIA, Campaign Registry, and TCPA regulations, as well as changes in compliance, to provide a comprehensive understanding of these important standards.•As a member of the go-to-market team, I help develop strategies for launching new products and services, forming partnerships, and integrating them into our existing offerings. •Collaborating on business-critical projects that advance the company's objectives and identifying process and cost optimization opportunities to achieve our goals more efficiently.•Establish long-term partnerships with digital agencies in the political and non-profit space.•Ensuring a smooth sales cycle by establishing long-term strategic relationships with customers, anticipating their needs, acting as a point of escalation for high-value clients, and using effective communication skills to overcome objections and close deals.•Contributing to the Sales Development Team to improve messaging and SMS knowledge base.•Running full sales cycles with Mid-Market to enterprise customers. •Attained top sales performer in Q4 of 2022 due to my consistent efforts and effective sales strategies.

• Acted as a key driver of growth for 8 years as a founding member of the first Eztexting sales team.• Achieved 110% of $85K for Q1 and Q2 of 2021.• Reached 105% of $132K goal for 2020.• Oversaw product training and onboarding for new hires and conducted regular coaching and performance reviews.• Generated over $500K in sales over 4 years.• Built long-term strategic relationships, anticipating customer needs and serving as the point of escalation for high-value customers.• Led team to earn $1.6 Million, 130% of its $1.134 Million goal, in 2020.• Leveraged data from market research to stay up to date with industry developments and incorporate innovative ideas and customer success plans.• Courteously attended all requests and consistently delivered excellent internal and external service.

As a Customer Success Manager, I collaborate with cross-functional teams to provide top-notch support and ensure our clients stay with us for the long haul. My role also involves onboarding new hires and training them to become exceptional CSMs. I'm proud to have been part of a team that achieved a remarkable 30% YoY revenue growth between 2013 and 2016. Let's connect and discuss how we can work together to drive similar success for your business.

As a user-facing support specialist, you will be responsible for providing support to all users of our platform, including sales, technical support, and onboarding. You will work in a fast-paced environment and will have a focus on Spanish-speaking users.

• Responding to users inquiries, questions, concerns via emails and calls.• Contacting online vendors to fulfill current and future buyer’s requests.• For completed transaction provide Sales support for sellers and provide customer support for buyers.• Attending industry and entertainment events for marketing and public relations purposes.• Acquiring quotes for high volume B2B purchasing /procurement contracts and sales.

Assigned to the Intuit account for Customer service /Sales.

Consultant for Intuit Website Services. As consultant the duties includes:Website development and trouble shooting.Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy fir clients with their websites.Advising new clients on the tactics of developing exposure via the internet, and give entrepreneurs the ability to attain revenue through E-Commerce.Sales, to achieve certain daily/monthly metrics for revenue.Performing all the tasks above but in Spanish.

• Created an integrated labor tracking and efficiency system to produce daily labor reports via Access and Excel• Analysis of man hours and labor costs per individual manufacturing order to increase efficiency• Inventory auditing and recording for the purpose of procurement • Assisted in maintaining ISO:9000 processes and standards

• Recording and compiling information for branch reports • Multiple tasking between several projects• Created a signal strength report for the largest network for all of TWC• Used AUTOCAD and Excel to record mileage of total coaxial and fiber optics in the Hudson Valley network of Time Warner Cable

• Planning and Organizing employee morale boosting activities • Customer service via telephonic communication • Respond to incoming calls of disgruntled clients

• Auditing and organizing invoices for detected errors • Assisted in the allocation of funds for a $5 Million budgeted project• Inventory organization for procurement purposes