Elias Michail Email & Phone Number

Greece

• Responsible for ensuring the proper operation of company’s logistics SaaS platform and coordinating QA testing for new feature releases.
• Managing external partners for new features deployments, responsible for configuration and testing of new releases.
• Coaching and leadership to a team with a focus on maintaining a high level of IT services.
• Providing technical support and training to end-users for hardware, software and network.
• Diagnosing, researching and resolving routine end-user issues in a timely manner through established procedures and troubleshooting.
• Monitoring the organization’s IT Services to proactively prevent IT problems.

Athens, Greece

• Installing and configuring new technology to be used by the customers, such as hardware, operative systems, and programs or applications.
• Giving regular maintenance to existing hardware and computer systems.
• Providing assistance to clients with technology-related issues
• Running diagnostics on malfunctioning hardware or software and finding solutions for any issue and implementing it.
• Replacing damaged or malfunctioning parts on hardware when necessary.
• Setting up profiles and emails for clients and assisting in all password-related issues.

Athens, Greece

• Responsible for handling RMA and repairing faulty products
• Assembling and hardware configuration of refurbished PC’s
• Installing official software in PC’s (windows 10,microsoft office)
• Repairing Smartphone and tablet and updating firmware
• Dealing with customers(problem solving, requests, queries)

• Assembling and hardware configuration of PC’s
• Monitoring product quality and perform in-process control checks
• Tablet repairing

Bachelor’S Degree, Automation Engineer Technology/Technician, 6.44/10

Courses included: • Computer Programming • Electrical Engineering • Management Information Systems • CNC Technology • Digital Systems •.

High School, Computer/Information Technology Administration And Management, 17.5/20