Customer-focused leader with 17 years of experience championing large scale initiatives, managing both direct and cross-functional resources. Proven success standing up, re-engineering, and scaling complex products/systems used by millions of consumers and employees. Intrinsic passion for problem solving and connecting the dots between a wide array of stakeholders and perspectives.- 15+ years of experience in strategy and operations- 10+ years of leadership / management experience- 9+ years of process engineering / improvement experience- 5+ years of product management experience- MBA graduate from the OSU Fisher College of Business- Lean Six Sigma Black Belt (LSSBB), ASQ-certified - Organizational Change Management Practitioner, Prosci-certified I have demonstrated excellence in the following areas:- Product Development- Design Thinking- Customer Experience and Market Research- Omnichannel Strategic Planning- Championing Organizational Change- Strategic Vision and Planning- Data Modeling and Analytics- Process Engineering - Project Management- Coaching and Mentoring- Cross-Functional Leadership / PartnershipGallup Strength Finders – Top 5 Themes1. Relator – “creates and maintains close relationships, collaborates with others to achieve a goal”2. Analytical – “has the ability to think about all factors that might affect a situation”3. Individualization – “has a gift for figuring out how different people can work together productively”4. Strategic – “can quickly spot the relevant patterns and issues and create alternate ways to proceed”5. Learner – “possesses a great desire to learn and want to continuously improve”