* Led QA efforts for a web-based back office platform and performance management system in the staffing industry, resulting in a reduction in bug reports and increased customer satisfaction.* Developed and executed testing strategies including database impact analysis, regression testing, and troubleshooting scenarios, ensuring robust software functionality and usability.* Designed and implemented comprehensive test plans, tracked use cases, and performed advanced SQL database validation to ensure data integrity and application stability.* Collaborated with developers and DBAs to troubleshoot and debug software errors, enhancing product reliability and performance.* Participated in product design reviews, providing critical input on functional requirements and design, and ensuring compliance with US Employment Law.* Managed and set goals for teams in Customer Support, Quality Assurance, and Onboarding, leading to improved team performance and streamlined processes.* Reviewed and ensured the technical accuracy of software documentation, mitigating risks and reinforcing product integrity.* Monitored customer issues, coordinated bug resolution efforts, and tracked successes to maintain high standards of customer service.

* Managed staffing for technical and engineering roles, significantly improving client hiring outcomes and employee retention for small to mid-sized companies.* Conducted in-depth interviews and candidate assessments for IT, engineering, and aerospace positions, enhancing client satisfaction and successful placements.* Provided onsite support for hardware and software issues, collaborating with IT support teams to address complex technical problems effectively.

* Facilitated skill development and goal achievement for adolescents and adults with behavioral difficulties and developmental disabilities.* Engaged with marginalized communities to promote independent living and personal advocacy, contributing to improved life outcomes for clients.

* Formerly Oce Business Services, Inc. (acquired in Jan. 2013)* Delivered level 1-2 technical support, resolved customer issues, and reported bugs, contributing to enhanced product quality and user satisfaction.* Created and updated technical documentation, and collaborated with DBAs and developers on application testing and troubleshooting.* Generated custom reports using SQL queries to support management and customer needs.