Business Analysis / Information Management Implementation• Produce the Organization technology policy and oversee its implementation• Conduct Organization wide Information System needs assessment through all organization layers interviews and desk data collection.• Produce the IMS Functional Documents, get the senior management buy in• Identify implementing companies and the selection process• Oversee the IMS modules built and rollout (HRM, PMS, GMT) (.net, MS SQL, Vue.js)• Identify departments and country offices IT needs and providing solutions• Rethink with the IT Unit, its functions and organization to address the needsPeople Management• Recruiting, Leading and Managing and training various profiles on a global level (12 Persons)Modern Workplace (Office 365 + Tools) Adoption / Administration• Maintain the O365 infrastructure on Global Scale, (users, rules, litigation) for 2500 users (40 countries and 10 regional offices)• SharePoint Sites, Hubs and Teams Creation and Management• Liaise and negotiate with Microsoft nonprofit and other partners to ensure the proper agreements and the continuity of services• Migrate countries from G-Suite and other platforms to Office 365• Identify and test new tools, and roll them out (helpdesk application, Moodle as LMS, network controllers, …)• Provide trainings and induction sessions in person and Online• Provide audio / video and broadcast solutions for Online and mixed eventsJRS Cloud Infrastructure (Azure)• Build and Maintain JRS Azure infrastructure, Domain Names and SSL• Host JRS Global and Country level applications securely on the Azure cloud• Maintain the Global Website network on WordPress Network (WordPress, MySQL maintaining and tweaking)

• Review of the ASSIST platform, an IDP enrolment, needs assessment, assistance referral and delivery recording and reporting tool. Featuring Case Management and End-to-End approach.• Identify departments and partners needs and suggest edits to the tool• Create and update the appropriate business model• Follow up with the development team in Amman to address reported bugs, and the needed edits.• Develop SOPs and training material• Communicate with other agencies and partners to present the tool and train their staff

General Management• Key player in the building up of the Iraq – KRG Office (200 staff), 3 sub offices• Liaising with UN and Government and local stakeholders• For Iraq and limited time for Lebanon writing project proposals, oversighting implementation, and writing reports• For Iraq Country Office oversight implementation and day to day management of the activities.People Management (15 direct reports)• Recruiting, Leading and Managing and training various profiles on a Regional and Country level IT and MEAL People, as well the Core Team of Iraq officeMonitoring and Evaluation• Conduct capacity assessment on existing Monitoring, Evaluation & Learning (MEAL) systems.• Develop a quality assurance system for data collection and management.• Analyze and interpret qualitative and quantitative data and monitor all project activities and progress towards achieving project outputs.• Develop monitoring and impact indicators for project success.• Monitor and evaluate overall progress on achievement of results and the sustainability of project results.• Provide feedback to the Programmes Officers on project strategies and activities.• Report on activities, accomplishments, and results for donor deliverables.• Provide guidance and training, as needed, to project staff and partners related to integration of MEAL into activity design and implementation.• Preparation of reports on the findings and lessons learned from project innovationsInformation Management• Design the IM and IT strategy for the region and Internationally• Design of Implementation Documents (MOUs, Receipts, Handovers, …)• Design the Databases and Web Applications (ASP.net and SQL), and oversee countries• Since June 2016, manage the Office365, DNS, SSL and the virtual servers on international level.• Provide manuals and trainings to regional and county offices

People Management• Recruit and manage the IM Teams, providing oversight and capacity building (4 offices 15 personnel) IM / Monitoring and Evaluation• Design the IM Strategies, and related policies and standards• Liaising with UNHCR IM team and relevant working groups and taskforces• Producing MEAL tools for the activities (assessments, data collection, …)• Working with other depts. to identify the IM needs for the new projects • Organizing workshops and trainings• Creation of local and online tools to capture activities information and generating reports (shelter /scoring, BoQ /, health, cash vouchers, etc)• Generation of Maps using GIS

Monitoring and Evaluation• Generation of Activities Assessment Forms• Assessing the Projects documentation and implementation• Organizing workshops to harmonize the activities implementation across the mission• Working closely with the implementation department to enhance and rationalize the data workflow and the projects data forms and tools• Designing and developing the data tools for new activities Information Management• Represent PU-AMI at UNHCR IM working groups• Generating Information Policies • Designing and developing the data tools for new activities • Development a comprehensive Information Management system that can capture all projects inputs and generate the requested reports in Asp.net and MS-SQL environments.• Generate the figures and reportsAdministrative• Management of the Database teams in three bases (around 15 employees)• Manage the department recruitment process• Set the job descriptionsIT Assistance• Network and internet planning for the mission• Working on the hardware and software standardization• Supporting the staff at the coordination office with all IT related tasks, and computer problems

DHAIM, FTF Projects• Develop jointly with related stakeholders M&E Online system that captures activities, services, beneficiaries and generate needed reports • Manage the online infrastructure, domains, emails, and web hosting• Manage the projects digital archive• Design and oversee the installation of networks in new offices• Providing staff with IT support and capacity building as well as maintain the hardware and software updated according to USAID procedures

• Provision of IT support and capacity building for the project staff• Manage the online infrastructure, emails, and web hosting• Upgrading the project website using Asp.net/SQL technology• Establishing tools and methodology for the project archive system• Using graphics skills to maintain the digital and paper branding• Producing tools to help the administration of the project

IT Assistance• Hardware and software acquisition according to CNRS rules, installation and maintenance• Network and internet link installation and maintenance, Server room upgrading• Supporting the staff with all IT related tasks, and computer problems - troubleshooting• Server and client configuration, access rulesAdministrative• IT equipment survey, labeling, testing• Development of Access database to track the IT equipment location and users• Organizing and Archiving all the research material on a shared space and applying the access rules.

Webmaster• New website development under Asp.net technology, daily update, maintenance and upgrading• Focus brand website development and design under HTML technology• Web and Email hosting configuration and maintenance• Sorting and creating photo and specification database of the products in collaboration with the marketing department of the products manufacturing companiesMarketing / Graphics / Communication• Generation of weekly price list.• Daily offers graphic Generation, Holidays special best wishes email cards generation• Branding Graphics (banners, website items, Business Cards, folders, cd covers design)• Elaborate comprehensive computer dealers contacts database for the offer mailing list

Workshop • Clients Hardware and software installation, repair, configuration, data recovery• Workshop network installation, Parts sorting and inventory daily update• Clients support and troubleshooting over the phone• Creation of centralized space for Software and drivers.On Site • Hardware, Network and special software installation and configuration• Support on location, training on new applications and systems.

Workshop • Clients Hardware and software installation, repair, configuration, data recovery• Workshop network installation, Parts sorting and inventory daily update• Clients support and troubleshooting over the phone• Creation of centralized space for Software and drivers.On Site • Hardware, Network and special software installation and configuration• Support on location, training on new applications and systems.