Elias Jabbour Email and Phone Number
Experienced NOC Engineer with 3+ years of hands-on experience in monitoring, maintaining, and troubleshooting network infrastructure and systems. Proficient in utilizing monitoring tools and technologies to proactively identify and resolve network issues, ensuring optimal performance and uptime. Skilled in incident management, root cause analysis, and implementing solutions to mitigate risks and improve network reliability. Strong knowledge of networking protocols, hardware, and software, coupled with excellent problem-solving abilities. Proven ability to work effectively in fast-paced environments, prioritize tasks, and collaborate with cross-functional teams to meet SLAs and deliver exceptional service. Seeking to work in an environment that is conductive to my intellectual, professional, and personal growth, where I can contribute significantly to the growth of the team/organization with strong experience and expertise leading to success.
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Network Operations Center EngineerGlobalcom Data ServicesBeirut, Beirut Governorate, Lb
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Network Operations Center EngineerGlobalcom Data Services 2022 - PresentLebanon• Monitor network performance, availability, and security using network monitoring tools and software. • Respond to network incidents, alarms, and alerts promptly, following established procedures and escalation protocols. • Perform troubleshooting and root cause analysis of network problems, including connectivity issues, configuration errors, and hardware or software failures. • Implement changes to network configurations following change management processes and best practices.• Optimize network performance and reliability by tuning network devices, optimizing traffic flow, and implementing quality of service (QoS) policies to prioritize critical applications and services.• Monitor network security events and alerts, including intrusion detection/prevention systems (IDS/IPS), firewalls, and security information and event management (SIEM) tools. -
Proactive EngineerGlobalcom Data Services 2021 - 2022• Proactively identified potential problems, inefficiencies, or vulnerabilities in systems, processes, or projects before they impact operations or performance.• Conducted risk assessments and analysis to evaluate the likelihood and potential impact of identified issues or risks. • Implemented preventive maintenance programs and schedules to ensure the ongoing reliability, performance, and safety of equipment, infrastructure, and systems.• Identified opportunities for process improvements, optimization, and automation to enhance efficiency, productivity, and quality in engineering operations.• Conducted root cause analysis to investigate incidents, failures, or deviations from expected outcomes. • Monitored system performance, metrics, and key performance indicators (KPIs) to proactively detect trends, anomalies, or deviations from baseline performance levels.
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Technical Support RepresentativeIdm, Cyberia, Cablevision, Econet 2020 - 2021• Provided technical support and assistance to customers via phone, email, chat, or in-person interactions. • Gathered information from customers to understand the nature of their technical problems and performed diagnostic tests to identify the root causes of issues.• Utilized troubleshooting techniques and tools to analyze technical problems, isolate issues, and determine appropriate solutions or workarounds.• Possessed in-depth knowledge of the products, services, and technologies offered by the company. • Documented customer interactions, technical issues, and solutions accurately and comprehensively in the company's ticketing system or knowledge base. • Escalated complex technical issues or unresolved problems to higher-level support teams, engineers, or developers for further investigation and resolution.
Elias Jabbour Education Details
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Telecommunications Engineering
Frequently Asked Questions about Elias Jabbour
What company does Elias Jabbour work for?
Elias Jabbour works for Globalcom Data Services
What is Elias Jabbour's role at the current company?
Elias Jabbour's current role is Network Operations Center Engineer.
What schools did Elias Jabbour attend?
Elias Jabbour attended Université Antonine - Ua.
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Elias jabbour
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