Eliana Bandeira Email & Phone Number

São Paulo, Sp, Br

All Over The World

Experience with Sales Cloud, Service Cloud, Field Service Lightning, Non-Profit, CPQ and Community Cloud projects.

England

Project management in contracting services, receiving, delivery and customer support throughout the project under surveillance;Salesforce database feed, fundamental maintenance, and customization of Salesforce reports and dashboards;Responsible for the alignment between a company and an outsourced IT part of the government agency;Calculation of budgets, and schedules and determining what resources are needed;Continuous study and development by offering products, ideas, processes, and problem-solving to the organization's beneficiaries;Raised the level of relationship with customers and ensured compliance with the goals set by the Board.

England, United Kingdom

Responsible for the establishment management, from initial customer service, via face-to-face or online, assisted in the management of kitchen operational procedures;Conducted periodic training and ensured a team motivated to meet the goals and updated concerning the rules and internal processes;Boosted the team, controlled sales, cash flow, fulfilment, and supervised orders, costs, and budgets, as well as managed the cashier, restaurant and tasks under my responsibility;Creation of processes in food preparation, hygiene and safety spreadsheets; automated processes in menu planning and datasheet creation.

São Paulo E Região, Brasil

- Performed physical technical support to the Matrix in SP and also to the other branches in Brazil, via remote service and travel;-Performed changes and maintenance in the system according to needs, until then Clipper programming language; then Visual Basic.- Took part in the change of systems, from Clipper language to Visual Basic. Also in changing the operating system of the server, from Unix to Linux;- Assisted in the implementation of an integrated network, from physical points to assist in the installation of cabling, printers and internet points;- Developed training for employees to integrate the new system;- Participated in the ISO/9001 process, achieved with excellence by the company.

São Paulo E Região, Brasil

Performed the maintenance of the basic conditions for the proper functioning of the peripheral and support equipment;Performed service to users with regard to administrative services, software and system;Controlled and archived materials necessary for data processing;Performed other tasks of the same nature and level of complexity associated with the organizational environment;Installed hardware and its appropriate components and software.

São Paulo E Região, Brasil

Together with my partner, we developed a programming language system in Clipper, for the auto parts retail sector;We adapted the same system for the real estate industry. Provided technical support for the same;We signed technical support contracts with some companies, including a multinational, Filtertek, located in Guarulhos-SP.

São Paulo E Região, Brasil

I worked with a large database, with contract information from the entire Engineering sector of the largest network in the State of São Paulo (currently Telefônica);Assisted users with PowerPoint presentations, Excel spreadsheets, Word documents and macros. Also responsible for creating creative and high-impact presentations;Database creation in Access and SQL, as requested;Execution of development, using Visual Basic programming language.

Gestão De Processos, Business/Office Automation/Technology/Data Entry

It Technical Processing

Técnico, Tecnologia Da Informação