Maintains direct, day-to-day client contact with key client contacts.Ensures appropriate representation of agency and client products and services.Coordinates project timing and budgets with all relevant agency personnel. Coordinates and authorizes project estimates for client approval.Prepares and issues client invoices; ensures prompt, accurate billing.Prepares quarter-end overviews of client’s current activities, revenue forecasts, and plans for future development of accounts.Seeks out new business opportunities with new and existing clients and plays a supportive role in their development.

Served as key, day to day representative between agency and specified clients, directly managing assigned accounts.Maintained responsive service to client needs through direct contact, liaison, project management, timelines/budgets, and assembling of agency resources.Assisted creative and digital teams by providing feedback to concepts and strategic recommendations, while also ensuring timeliness of client deliverables.Provided assistance to Account Director on day-to-day activities, maintaining the process and traffic in project management software for assigned clients, including meeting and liaising with clients as needed.

Managed and maintains ownership of strategic client relationships. Communicated regularly with key client contacts to identify account needs and potential growth areas.Created and updated documentation of client activities as well as execution of team duties for accounts.Implemented Customer Success best practices. Worked closely with Customer Success Director, Operations, Insights, Sales, Strategy, and Contract Fulfillment teams on portfolio of accounts.

Managed a remote team of social media content specialistsRepresented ICUC in client-facing meetings, both in teleconference and face-to-face.Served as direct contact with client, executing immediate tasks from direct client contacts and other stakeholders, as well as proactively alerting on crises and trends. Created and updated documents for everyday moderation, engagement, and tracking as well as for training and reporting purposes. Scheduled and published social content across client platforms.Trained and worked closely with content specialists to ensure quality control standards for moderation and engagement are being met.On call for emergencies on days, nights, and weekends for emergencies while also covering content specialist shifts when needed.

Continued moderation and monitoring, 40+ hours a week. Assisted Client Services Director and Assistant Account Manager with day-to-day duties, training, reporting, and maintenance of documents. Remained available on call around the clock for account emergencies and escalations in addition to day-to-day duties.

Assisted Client Services Manager in managing team of content specialists.Created and maintained necessary documents, scheduling and training for content specialists as well as data and reporting, both internally and for clients.Continued to work as a content specialist at least 32 hours a week on multiple accounts, while also on call around the clock for emergencies.Executed crisis management solutions in tandem with CSM and clients.Created and scheduled social content for multiple accounts.Represented the company in teleconference and face-to-face meetings with clients.Assisted CSM, as well as other Team Leads with building decks for client approval and proofreading reporting.

Worked as part of a team to manage, monitor and moderate accounts for multiple high-level social media brands.Escalated crises and potential trends in social media to client immediately.High level engagement and customer care with fans and customers of clients.

Freelance content creation and advertising for several prominent companies, independent blogs and Web sites such as eHow.com, and social content moderation/management on behalf of several agencies.