Eli Bates Email & Phone Number

Memphis, TN, US

Memphis, Tennessee, United States

Maintains direct, day-to-day client contact with key client contacts.Ensures appropriate representation of agency and client products and services.Coordinates project timing and budgets with all relevant agency personnel. Coordinates and authorizes project estimates for client approval.Prepares and issues client invoices; ensures prompt, accurate.

Memphis, Tennessee, United States

Served as key, day to day representative between agency and specified clients, directly managing assigned accounts.Maintained responsive service to client needs through direct contact, liaison, project management, timelines/budgets, and assembling of agency resources.Assisted creative and digital teams by providing feedback to concepts and strategic.

Managed and maintains ownership of strategic client relationships. Communicated regularly with key client contacts to identify account needs and potential growth areas.Created and updated documentation of client activities as well as execution of team duties for accounts.Implemented Customer Success best practices. Worked closely with Customer Success.

Managed a remote team of social media content specialistsRepresented ICUC in client-facing meetings, both in teleconference and face-to-face.Served as direct contact with client, executing immediate tasks from direct client contacts and other stakeholders, as well as proactively alerting on crises and trends. Created and updated documents for everyday.

Continued moderation and monitoring, 40+ hours a week. Assisted Client Services Director and Assistant Account Manager with day-to-day duties, training, reporting, and maintenance of documents. Remained available on call around the clock for account emergencies and escalations in addition to day-to-day duties.

Assisted Client Services Manager in managing team of content specialists.Created and maintained necessary documents, scheduling and training for content specialists as well as data and reporting, both internally and for clients.Continued to work as a content specialist at least 32 hours a week on multiple accounts, while also on call around the clock for.

Worked as part of a team to manage, monitor and moderate accounts for multiple high-level social media brands.Escalated crises and potential trends in social media to client immediately.High level engagement and customer care with fans and customers of clients.

Memphis, TN/Lake Grove, NY

Freelance content creation and advertising for several prominent companies, independent blogs and Web sites such as eHow.com, and social content moderation/management on behalf of several agencies.