Elizabeth Bean Email & Phone Number

Fresno, Ca, Us

Roseville, California

Support, administrate and educate on all things Microsoft Office 365. Responsible for troubleshooting and assisting end users with day-to-day activities, understanding the site’s purpose, and delegating tasks to resolve issues quickly. Understand SharePoint architecture, manage the content hosted on SharePoint and help expedite user adoption within our organization and assist in migrating content. Creating and configuring new sites and teams and assisting with site permissions. Assistance with creating and configuring document libraries, lists and forms. Provide rotating primary support and management of incidents, service requests, changes and assist in problem analysis and takes corrective measures to address root cause.

Provide Cerner PowerChart Ambulatory support to providers and medical staff. Attend go-live events and provide at the elbow support. Assist and advise with project tasks and resolve service requests and incidents. Provided excellent customer service and communication with providers, support staff and colleagues.

Roseville, Ca

Responsible for the testing and support of Nuance's Dragon Medical speech recognition application and supporting medical practitioners in their use of Dragon speech recognition software. Provide at the elbow support, participate in training sessions, and create end user documentation.

Deliver technical support to business and clinical staff related to computer systems. Responsible for deployment, operation, and management of end-point systems. Analyze and troubleshoot any issues in relation to hardware and software. Communicate effectively and collaborate with team to ensure positive and productive work environment. Provide exceptional customer service and prioritize projects and tasks as needed.

Interact with customers and technicians on a daily basis to aid in scheduling and dispatching for a high security environment. Resolve in office computer problems and aid in software implementation sessions.

Set up and served as a Call Center Help Desk representative on election days. Run diagnostics, maintain, and secure all hardware. Use trouble ticket software to resolve any issues and assign personnel to any unresolved issues. Count ballots and assist in helping with any other process of voting.

Fresno, Ca

Responsible for managing all online transactions and leading a small group of coworkers in accomplishing various tasks. Managing all order transactions via phone, email, and in person. Verifying all orders were properly packaged and shipped for delivery. Solved billing, shipment and return problems and handled customer inquiries. Reviewed inventory for back orders and shelf stocking.

Answered customer service inquiries. Verified all daily cash records with accuracy. Performed all cashiering duties and trained new sales cashiers. Interacted with a diverse customer population.

Bachelor Of Science (B.S.), Business Administration- Computer Information Systems

Activities and Societies: Delta Sigma Pi, Hispanic Business Student Association, Society of Hispanic Professional Engineers

Education record