Offering business operations and business management / leadership services on part-time or full-time basis subject to availability. Services include business analysis and evaluation, business model development & early stage implementation support, market research, program design and implementation, financial modeling, and management / leadership support.

Biz-ops generalist and leadership role with a real estate technology startup—focused on bringing a unique model for vacation co-ownership to the Canadian market. Backed by proprietary technology, the model provided facilitated property acquisitions, co-owner aggregation, turnkey Wecasa branded properties, property management, and a unit resale process.Responsibilities included:- Development of an operational playbook, including translating complex legal and financial requirements into customer-centric processes.- Oversight of property diligence and acquisition.- Sales enablement.- Property and customer lifecycle management; property & co-owner identification, property & co-owner onboarding, property management & co-owner experience, and unit resale.Unfortunately, business operations were suspended due to severe market headwinds.

In my dual role as Director of Operations, Programs and Services, and Chief Privacy Officer at the Alzheimer Society of BC, I managed a broad portfolio that included Facilities, IT, Volunteer Engagement, Programs and Services, alongside overseeing organizational Privacy and Data Security.Responsibilities included: - Senior Leadership: Strategic planning, budget management, and wide-ranging advice across all operational areas.- Facilities Management: Managed lease contracts and renewals, responsible for decisions related to investment or divestment of physical space, and ensured safety and security across all premises.- IT Leadership: Directed significant updates in information architecture, supporting the ongoing transition to remote-capable operations.- Volunteer Engagement: Directed annual engagement strategies critical to supporting organization volunteerism. - Programs and Services Oversight: Led a wide-reaching team to deliver critical support services throughout the province, enhancing care for individuals affected by Alzheimer’s disease and other dementias.- Privacy Oversight: Responsible for developing and enforcing policies and organizational training to protect the privacy of all stakeholders, ensure compliance with legal standards, and foster trust within the community.

Creative Destruction Lab (CDL) Vancouver, formerly CDL-West, operates as an early-stage mentorship program supporting scalable tech ventures. Located at the Sauder School of Business, University of British Columbia, CDL-Vancouver was the first expansion site, originally developed at UofT’s Rotman School of Management. The program has since become a global initiative with several sites across North America.Responsibilities included:- Program Management: Managed customer success across all cohorts, enhancing stakeholder experiences within this dual-sided marketplace.- Venture Recruitment: Directed the annual process of selecting promising, venture scale, tech startups; personally evaluated hundreds of venture candidates. - Mentor and Corporate Partnership Relationships: Managed the recruitment and ongoing relationships with mentors and corporate partners, facilitating growth and engagement.- Operational Leadership: Implemented strategic operational improvements, coached teams, and maintained high standards of program delivery.- Program Expansion: Contributed to significant growth, including the launch of the CDL Health and Climate streams, effectively doubling the program's reach during my tenure.- Network and University Liaison: Acted as the primary site liaison with other CDL sites and with the University of British Columbia, fostering collaboration and alignment across multiple platforms.

Co-founder and Consultant at Hive Business Solutions, an agile consulting firm specializing in healthcare practice start-ups, practice optimization, and organizational consulting. Responsibilities included: - Startup and Business Development: Keystone member in launching Hive and establishing its foundational strategies.- Consulting and Client Engagement: Oversaw client engagement from initial contact through contract closure, ensuring effective communication and alignment of business solutions with client needs.- Project Leadership: Central contributor across multiple projects that focused on practice optimization, organizational modeling, and strategic planning.

Senior Business Consultant at Vancouver Division of Family PracticeThe Vancouver Division of Family Practice, a not-for-profit society, is a leader in fostering primary care and a collaborative healthcare system in Vancouver. With a membership comprising over 1,200 family doctors, the organization is a vital part of the local healthcare landscape.Responsibilities included: - Analysis and Decision Support: Provided in-depth business analysis and strategic decision support for both individual clinics and large-scale primary healthcare initiatives, enhancing healthcare efficiencies while maintaining patient care quality.- Executive Leadership Interaction: Worked closely with the Board and executive leadership, offering specialized business support to the Board Chair’s clinic.- Evaluative Scorecard Design: Developed a scorecard to prioritize clinic selection for the GP4Me initiative, facilitating effective and strategic enrolment.- Clinic Relationship Management: Managed relationships with multiple clinics, establishing strong connections with general practitioners city-wide.- Training and Optimization: Contributed to the training of clinic support staff and the design of practice optimization tools, improving operational procedures across healthcare settings.