Eli Brown Email & Phone Number

Greater Montreal, Quebec, Canada

In mid-2024, I began working as an Expert Product Manager for the CN Data Services department.My role is to act as a face of CNDS, building relationships and representing the needs and interests of the client teams. The CNDS mandate is to promote the use of data in driving operational efficiency and providing business value.

Montreal, Quebec, Canada

From 2020 until 2023, I was the ITIL Change Manager for all IT maintenances conducted by all Ubisoft IT teams, covering hundreds of tools and services and managed on the ServiceNow platform. IT maintenances that impacted the game release schedules or the library of live games represented a severe risk for the company, and required both a good understanding of IT inter-dependencies and firm control to prevent business critical interruptions. The role demanded strong technical understanding, as well as good communication and coordination skills.Dependencies between the company infrastructure, database and application layers required a good understanding of the company hardware (HAM) and software asset management (SAM) systems, as well as the Incident and Problem Management functions – and there were several times that I acted as interim Incident and Problem Manager.Key technologies; ServiceNow, Zabbix, Office365, JIRA, Confluence, Sharepoint, Microstrategy, Tableau, MIRO, Trello, Xmatters, Cisco VPN, rest APIs and dozens of in-house developed toolsKey accomplishments:- Established clear step-by-step Practice training for new users- Established annual audit process to measure stakeholder maturity in Change Practice- Completed projects to improve integration between Change, Asset Management and Incident Management systems- Completed project to automate the shutdown of all Studio IT infrastructure for planned power interruptions (Changes)- Completed project to deploy automated KPI reports to track practice trends

Montreal, Quebec, Canada

From 2014 to 2020, I was in charge of the Account Management team for the IT department, managing a team of 6 Account Managers located in Montreal, Paris and Shanghai. This team was the face of Ubisoft IT, and acted as a bridge between IT, game production and business teams. The Account Managers acted as representatives of their respective client teams, maintaining regular follow-ups to identify and provision their IT needs. This included server provisioning and management, network configuration, storage & backups, and virtualization and cloud services, as well as ensuring access through identity and access management tools.This experience solidified my team management skills, adding a greater sense of professional ownership for the success of my team and realized through annual on-site workshops and by promoting a sense of individual ownership through the delegation of key team responsibilities.Key technologies; ServiceNow, Office365, JIRA, Confluence, AD (including DLs, SGs and GPOs), Azure, AWS, VMWare, Kubernetes, containersKey accomplishments:- Developed and documented the IT Account Management Practice- Spearheaded the expansion of the AM team to 6 with global distribution and coverage- Established a comprehensive information management system for the AM Practice (PRM)- All AMs continued on to success at Ubisoft

Montreal, Quebec, Canada

From 2013 to 2014, I was one of the first of a new IT Account Management team. The role required a strong understanding of the Ubisoft eco-system, both at an IT and at an organizational level, as well as a clear understanding of the software development life cycle, and all the IT required to support it. The experience helped familiarize me with server deployments, asset management and the importance of accurate and transparent re-billing. This role also required strong coordination skills, to schedule recurring calls with key client contacts, document minutes and maintain up-to-date records on the health of every relationship. As the most visible individuals within IT, focus was on communications, and on being an accessible, friendly, informed and bilingual point of contact for all of IT.This position also ensured that I knew and collaborated with every key team in Ubisoft.Key technologies; ServiceNow, Office365, Zoom, JIRA, Confluence, Windows, Linux, Vcenter, VMs and Cloud, SCCM, SCOM, FortiGate, DNA, Sandbox managerKey accomplishments:- A key figure in solidifying the position of the IT Account Management team within the existing IT structure- Established the documentation and reporting standards for the whole team- Become a go-to expert on the workings of Ubisoft, from teams to tools- Re-established a healthy and productive relationship with our contentious San Francisco studio

Montreal, Canada Area

From 2010 to 2013, I was the Project and Account Manager (PAM) for the IT Business Services team within Ubisoft IT. This was one of dozens of IT teams, and it was responsible for all MS SQL and Oracle databases used within the company, as well as a portfolio of business tools. I managed a team of 4 administrators (3 DBAs and 1 Windows Admin) and was responsible for the daily operations of the portfolio, as well as a series of team improvement projects.The PAM position was a combination of operational responsibilities, to ensure the reliable day-to-day management of the team's business tools and databases, and project management, to conduct a series of improvement efforts to improve the efficiency of services. Striking a balance between these objectives strengthened my time management and prioritization skills. The position also developed my team management skills, including hiring, daily-to-day problem solving and mentoring and regular performance evaluations.This duty also entailed several data migration and ETL projects, fostering an appreciation of structured and scalable information management.Key technologies; C2, Office suite, Skype, JIRA, Confluence, Windows, Linux, MS SQL, Oracle DBKey accomplishments;- Doubled team size within six months- Created a new records system for managing our IT services portfolio- Developed a framework to schedule and optimize recurring operational tasks

Montreal, Canada Area

From 2007 to 2011, I was a PACS Project manager for Intelerad Medical systems. I managed over 30 PACS software implementation projects for radiology practices and hospitals throughout Australia and North America. I was responsible for scheduling and moderating project calls with stakeholders, gathering needs, defining and executing their PACS solution plan, and coordinating on-site training with technical specialists. Coordination and communication were key skills in this position, as the PM was the single point of contact in every new implementation project.This role required frequent travel, and developed in me an ease with travel coordination and travel-for-work. This position also highlighted my technical competence and I was able to both understand and assist with the formulation of the PACS solutions – ultimately resulting in ownership of the most complex PACS projects.Most of these solutions required API integrations with existing Hospital (HIS) and Radiology Information Systems (RIS) – projects within projects – and my ability to handle these efforts is a technical skill-set that has been leveraged throughout my career as an IT Project Manager.Key technologies; Office tools, GoTo Meeting, PACS, HIS/RISKey accomplishments;- Completed API integrations with dozens of HIS/RIS systems- Consistently responsible for the most complex PACS projects- Acted as a mentor and guide to new PACS PMs

Montreal, Canada Area

From 2001 to 2007, I managed the production of digital content for over 50 websites for the McGill University Rare Books department. I was responsible for training and managing multiple student teams on concurrent digitization efforts, pulling from the manuscripts, journals and prints of the Rare Books repository.This position was my introduction to team management and IT project management. Each digitization effort was a project, requiring the hiring and training of student employees to complete the scanning and data entry, orchestrated through the plans and schedules I developed.Responsibilities included managing schedules, training a rotating staff of part-time workers, and tracking progress and quality.Key technologies; Office tools, Photoshop, Iron Mountain, DreamweaverKey accomplishments;- Trained and oversaw 8 part-time employees- Established and enforced digitization quality standards- Defined and documented archiving and retrieval practices used for all digitization efforts