Elias Cannard Email & Phone Number

Chicago, Illinois, United States

Portland, Oregon Metropolitan Area

United States

- Level 1 Remote support - Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, and peripherals.- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and VPN connectivity.- Providing support for technical issues involving core business applications and Microsoft related technologies.- Root cause incident analysis and classification.

• Serve as a Tier 1 Help Desk Analyst providing one-on-one technical support to users at all levels of the organization.• Provide first contact resolution for a variety of issues received via the Service Desk ticketing system, email, and telephone calls.• Quickly and accurately categorize and route tickets to the correct groups and individuals.• Properly escalate unresolved issues to the next level of support.• Identify and escalate situations requiring urgent attention and perform warm handoffs.• Participate in weekend and holiday on-call rotation.• Representative tasks include, but are not limited to:o Diagnosing and resolution of basic technical hardware and software issues. Must be able to support the Office 2010, 2013 and 2016 suites, Windows 7, Windows 8, Windows 10, and other Windows applications including engineering software (AutoCAD, etc.). o Documenting all work done from initial request through request completion in our Help Desk ticketing system.o Contributing to Knowledge Base with articles documenting processes and solutions.o Other tasks as requested.

Vancouver, Wa

-Serving on the internet campus as a volunteer greeter / online host -Provided layer 1 basic troubleshooting assistance to users having technical issues.- Engaging members of the church online offering assistance with prayer and guidance during praise and worship by posting song / sermon details into the online church chatroom in real-time. -Working together with other volunteers to moderate the Crossroads community Church online group.

Portland

Support desk services technician for Unified Grocery formerly known as United Grocers. Providing vendor support for networks, desktop computers, interactive ordering systems (IOS), handheld bar-code scanners, and mobile ordering (MO).

5885 Meadows Rd #500, Lake Oswego, Or 97035

•Configure, deploy, maintain, troubleshoot and support time-clocks, computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment at company's main headquarters.•Perform software upgrades and configuration enhancements as well as rollout of new software and hardware to ensure consistency in company’s technical standards•Remote network monitoring and network troubleshooting and resolution of site outages and traffic degradation of traffic latency •Isolate and resolve network communication issues•Provided level 2 and level 3 technical support remotely to over 300 US company site locations•Worked independently to provide technical support and ticket resolution for weekend coverage•Assisted users with setting up webinars and online meetings via microsoft lync and skype•Escalated issues as needed while maintaining communication between technical teams and end users• Reviewing call logs and call log analysis for any common trends.• Ensured that all requests/incidents from user were logged including (emails, walk ups, phone calls, IM’s)• Diagnose and resolve unique, non recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.•Created alternative methods of completing tasks and inconsistencies to improve the desktop functionality and usability.•Work to expand knowledge base of team by education and trainingCompany's Websitewww.holidaytouch.com/

3800 Se 22Nd Ave, Portland, Or 97202

Customer service representative answering phone calls and emails at Fred Meyer Headquarters office which is a . Calls regarding questions about store products, loyalty program, promotional events, coupons and rebates. Documented any store complaints or employee praises to ensure customers expectations were met and exceeded. Provided general information to customers such as addresses, phone numbers, and hours of operation. • Assisted customers with creating online accounts and signing up for online services, promoting available company resources while ensuring optimal shopping experience.Company's Website https://www.kroger.com/topic/fuel-program

4350 Galewood St. #103 Lake Oswego, Or 97035

Responsible for improving a company's organic search results. Creates and launches SEO (Search Engine Optimization) campaigns, identifies areas of improvement, runs PPC (Pay Per Click) campaigns, and attempts to improve the clients' sites' rankings in major search engines.•Helping clients figure out the best method of marketing for them online like SEO, SEP, PPC, GPS.•Review and analyze client sites for areas that need to improved, deleted, or revised.•Prepare detailed strategy reports.•Identify the least expensive but most powerful and profitable keywords for client sites.•Run pay-per-click campaigns.•Compile and present SEO performance reports.•Processing clients billing information.•Researching industries and finding businesses that could benefit from online marketing.•Client retention and customer service.Company's Websitehttp://www.logicalposition.com

23175 Nw Bennett St, Hillsboro, Or 97124

Handled data migration over network and physical move of desktop computers during Farmers Insurance corporate headquarter’s relocation from Tigard to Hillsboro.•Completed data backups and restorations over network on centralized server, ensuring zero data loss from relocation.•Performed desktop re-imaging of newly purchased hardware, complying with company’s proprietary software standards while maximizing employee efficiency.•Handled desktop recycling and disposal, cleaning up outdated hardware and peripherals that reached end of life-cycle.

1 Bowerman Dr, Beaverton, Or 97005

IT technician working on desktop and laptop imaging as well as resolving technical support tickets submitted to the IT department.for clients at the Nike Campus world headquarters in Beaverton Oregon. . •Setup new hire associate laptop / desktop workstations, meeting target date for orientation while maximizing productivity of hiring process.•Upgraded outdated workstations with memory and updated operating system, optimizing system performance.

3601 Sw Murray Blvd, Beaverton, Or 97005

Solved issues with HP all-in-one printers.•Assisted new hires in developing skills and understanding of company processes.•Collected information from customers and entered it into our company's database.•Provided an effective resolution to the customer's needs and applying it to solve the problem. •Daily billing of credit cards and evaluating customer's product needs.•Increased rapport with customer for an exceptional customer experience.

Bachelors, Data Communication System Technology

Associate Of Applied Science Degree, Information Technology, Computer Networking Systems