Elias Cannard Email & Phone Number

Chicago, Illinois, United States

Portland, Oregon Metropolitan Area

United States

- Level 1 Remote support - Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, and peripherals.- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and VPN connectivity.- Providing support for technical issues involving core business applications and Microsoft related technologies..

• Serve as a Tier 1 Help Desk Analyst providing one-on-one technical support to users at all levels of the organization.
• Provide first contact resolution for a variety of issues received via the Service Desk ticketing system, email, and telephone calls.
• Quickly and accurately categorize and route tickets to the correct groups and individuals.
• Properly escalate unresolved issues to the next level of support.
• Identify and escalate situations requiring urgent attention and perform warm handoffs.
• Participate in weekend and holiday on-call rotation.

Vancouver, WA

-Serving on the internet campus as a volunteer greeter / online host -Provided layer 1 basic troubleshooting assistance to users having technical issues.- Engaging members of the church online offering assistance with prayer and guidance during praise and worship by posting song / sermon details into the online church chatroom in real-time. -Working.

Portland

Support desk services technician for Unified Grocery formerly known as United Grocers. Providing vendor support for networks, desktop computers, interactive ordering systems (IOS), handheld bar-code scanners, and mobile ordering (MO).

5885 Meadows Rd #500, Lake Oswego, OR 97035

• Configure, deploy, maintain, troubleshoot and support time-clocks, computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment at company's main headquarters.
• Perform software upgrades and configuration enhancements as well as rollout of new software and hardware to ensure consistency in company’s technical standards
• Remote network monitoring and network troubleshooting and resolution of site outages and traffic degradation of traffic latency
• Isolate and resolve network communication issues
• Provided level 2 and level 3 technical support remotely to over 300 US company site locations
• Worked independently to provide technical support and ticket resolution for weekend coverage

3800 SE 22nd Ave, Portland, OR 97202

• Customer service representative answering phone calls and emails at Fred Meyer Headquarters office which is a. Calls regarding questions about store products, loyalty program, promotional events, coupons and rebates..
• Assisted customers with creating online accounts and signing up for online services, promoting available company resources while ensuring optimal shopping experience.Company's Website.

4350 Galewood St. #103 Lake Oswego, OR 97035

• Responsible for improving a company's organic search results. Creates and launches SEO (Search Engine Optimization) campaigns, identifies areas of improvement, runs PPC (Pay Per Click) campaigns, and attempts to.
• Helping clients figure out the best method of marketing for them online like SEO, SEP, PPC, GPS.
• Review and analyze client sites for areas that need to improved, deleted, or revised.
• Prepare detailed strategy reports.
• Identify the least expensive but most powerful and profitable keywords for client sites.
• Run pay-per-click campaigns.

23175 NW Bennett St, Hillsboro, OR 97124

• Handled data migration over network and physical move of desktop computers during Farmers Insurance corporate headquarter’s relocation from Tigard to Hillsboro.
• Completed data backups and restorations over network on centralized server, ensuring zero data loss from relocation.
• Performed desktop re-imaging of newly purchased hardware, complying with company’s proprietary software standards while maximizing employee efficiency.
• Handled desktop recycling and disposal, cleaning up outdated hardware and peripherals that reached end of life-cycle.

1 Bowerman Dr, Beaverton, OR 97005

• IT technician working on desktop and laptop imaging as well as resolving technical support tickets submitted to the IT department.for clients at the Nike Campus world headquarters in Beaverton Oregon..
• Setup new hire associate laptop / desktop workstations, meeting target date for orientation while maximizing productivity of hiring process.
• Upgraded outdated workstations with memory and updated operating system, optimizing system performance.

3601 SW Murray Blvd, Beaverton, OR 97005

• Solved issues with HP all-in-one printers.
• Assisted new hires in developing skills and understanding of company processes.
• Collected information from customers and entered it into our company's database.
• Provided an effective resolution to the customer's needs and applying it to solve the problem.
• Daily billing of credit cards and evaluating customer's product needs.
• Increased rapport with customer for an exceptional customer experience.

Bachelors, Data Communication System Technology

Associate Of Applied Science Degree, Information Technology, Computer Networking Systems