Eli Cantu Email & Phone Number

Mcallen, Texas Area

Originally hired for editing duties, I quickly became involved in all aspect of Video Production. Working on projects for local, national and international clientele in delivering productions of various mediums along multiple platforms of delivery. • Edit commercial, cooperate, music promotional, and editorial projects.• Mix, master, and output projects for delivery in various physical and digital-intermediates. • On-set and In-house Digital Intermediate Technician (DIT) in data ingesting and managing all RED DSMC, Canon DSLR, and SONY FS700 footage. • Provide Visual Effects elements for various projects such as Sky Replacements, Motion Graphics, and 2D/3D integration. • Record, create and master radio, television, cooperate or promotional audio projects.

Dallas/Fort Worth Area

As Field Systems Administrator, I oversaw end-user support for 400+ employees in the Expedia’s office in tandem of supervisory duties with local onsite contracted desktop support: This support included telecommunications, local area network, cabling, network account management, PC hardware and software, and mobile phones. I was also dedicated support of all onsite executives.• Installation and support of Microsoft operation systems and business applications including Windows 2000, XP, Windows 7, Office XP through 2007, Internet Explorer, Outlook and various other application.• Installation of desktop applications including IBM AS/400 client, Citrix, VPN clients, McAffee Antivirus, Avaya Voice over IP (VoIP) products and custom applications • Process local telecom requests for extensions, voicemail, logins, changes and back-end configurations in an Avaya PBX• Supervision of local support contractors for both Desk Side support and Data Center operations duties.• Support for Blackberry and Windows Mobile phones• Procurement of hardware and accessories• Global Data Center Operations support and duties for server installation and decommission.• Provide account management support of computer and user accounts in Active Directory.• Provide support for video teleconferencing equipment in the corporate office• Support for Global Canvas Monitoring Systems for the Contact Center Support Technicians

As a Field Operations Technician, I provided site support for 700+ employees in all aspects of contact center technologies. • Provided support for Global Canvas Monitoring Systems for the Contact Center Support Technicians in for all Expedia North America locations• Provided support for contact center computer including Microsoft Windows 2000 and XP, Microsoft Office, IBM AS/400 client, and various custom applications• Provided on-call support for Expedia and Hotels.com North American contact centers for telecom related issues. This included carrier outages, VoIP, PBX related issues, and interior network problems.• Provided Avaya PBX support for local site including creation, removal, modification of extensions, stations, voicemail, password resets etc.