Alicia Lee Email & Phone Number

Shah Alam, Selangor, Malaysia

1. Handles 3 Banking Sectors : Maybank, HSBC & Public Bank. F&B : Subway Malaysia & Singapore, Lifestyle: Intermark Mall2. Lead and delegate technical support team.3. Prepare purchase orders for suppliers.4. Prepare delivery orders and cascade work to technical support team.5. Prepare Quotation for banks for tv digital signage maintenance and projector maintenance.6. Liaise with outsource service partners to assist out of Klang Valley including Peninsular & East Malaysia.7. Provide digital services in forms of TV, Standees, Videowalls, TV rentals , Projectors as well as Touch Screen monitors.8. Bring in sales from projectors, digital signage’s, Content development & Maintenance Services.

Kuala Lumpur, Malaysia

Editor and Admin to Mosaic Entertainment Group Instagram and Facebook Page and Maestro Dennis Lau’s Fanpage. 1. Create and Manage Content for Facebook and Instagram.2. Attends to answering comments and messages from customer inquiries for any events or media.

Kuala Lumpur, Malaysia

1. Conduct risk review of Merchants through various workflows for APAC and North America Market. 2. Assessing credit risk and merchant experience.3. Identify Fraud Trends.

Kuala Lumpur, Malaysia

1. Specialize in merchant accounts ( educating on transaction fees, buyer and protection policy, merchant rates, and usage of PayPal features.2. Answering calls regarding Disputes, Chargeback, Bank Reversals, Account Takeover claims.3. Analyze POI (Proof of Identity) via MRZ tool & review of fake documents4. Work directly with content team on making changes to SOP & Policy documents.5. Also mentored 33 new hires in PayPal, Chennai as a lead mentor as a secondment assignment.

Kuala Lumpur, Malaysia

1. Specialize in merchant accounts ( educating on transaction fees, buyer and protection policy, merchant rates, and usage of PayPal features.

Kuala Lumpur, Malaysia

- Handles Disputes and Claims via PayPal’s System Attack.- Responds to Emails via Kana about Seller and Buyer Protection.

- Prepare Offer and Acceptance agreements for tenants.- Manage Tenancy Agreements.- Research for potential clients for rental for leasing space.

Bachelor Of Business (International Business), International Business & Marketing

Major : International Business & Marketing. Minor : Asian Business

Diploma, Social Media Marketing, Merit

1. Understanding Social Media Management 2. Creating Content Creation 3. Analysing Target Audience 4. Crisis Management 5. Budget Allocation

E-Certificate, Grow Your Business With Social Media Strategies, Passed On June 22, 2020.

Understanding: 1. Social Media Marketing & Social Media Platforms 2. The Techniques of Engaging Strategic Social Media Planning 3..

Strategic Social Media Marketing, This Workshop Was Done On July 8, 2020.

Ability to : - Understand behavioural patterns in various social media platforms - Establish Authority - Understand Brand Positioning.

Foundation And Diploma Course, Business Administration

High School Certificate, 9-11

Activities and Societies: Vice President of student representative council , Secretary of the Environment Club

Primary School, 3-8